Joon Yoon Kim
Lawrenceville,GA
Summary
Dynamic Sales Manager with a proven track record at Hair Plus Trading, excelling in customer relationship management and sales strategy. Recognized for enhancing profitability by identifying customer needs and implementing effective promotional strategies. Bilingual in Korean and English, I leverage active listening and problem-solving skills to drive exceptional customer service and business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Manager
Hair Plus Trading
Suwanee, GA
10.2022 - 12.2024
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed promotional strategies to increase sales volume.
- Built strong customer loyalty through excellent customer service practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Replenished and arranged items to maintain appearance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Maintained relationships with existing customers through regular communication, visits, and feedback.
- Gathered feedback from customers about their experience with products or services.
- Produced sales documents, finalized deals and filed records.
- Researched competitors' products, pricing, and promotions to stay ahead in the marketplace.
- Analyzed regional sales data to identify areas of improvement and new opportunities.
- Resolved customer complaints promptly in a professional manner.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Business Owner
Plaques World LLC
Duluth, Georgia
10.2018 - 10.2022
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Determined pricing for products or services based on costs and competition.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory levels to meet customer demand while minimizing costs.
- Set pricing structures according to market analytics and emerging trends.
- Improved company's quality and productivity by streamlining systems and processes.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conducted market research to identify new opportunities for growth.
- Monitored progress by establishing plans, budgets and measuring results.
- Kept up-to-date on regulatory changes affecting business operations.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Monitored cash flow to ensure proper budgeting of resources.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Updated website content regularly according to current trends within target markets.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
Regional Sales Representative
KGI Trading
Buford, GA
12.2015 - 10.2018
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Built strong customer loyalty through excellent customer service practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Replenished and arranged items to maintain appearance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained relationships with existing customers through regular communication, visits, and feedback.
- Gathered feedback from customers about their experience with products or services.
- Analyzed regional sales data to identify areas of improvement and new opportunities.
- Resolved customer complaints promptly in a professional manner.
- Listened to customer needs to identify and recommend best products and services.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Built client base and promoted products to new and existing clients.
- Established monthly sales objectives by creating effective sales plans and quotas.
Service Technician
Friend's tek
Norcross, GA
05.2012 - 06.2015
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Provided training on the safe usage of equipment when needed.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Performed onsite repair of equipment at customer locations.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Developed preventive maintenance procedures and schedules.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Completed scheduled appointments on time to drive quality service.
- Conducted service appointments to diagnose and fix problems.
- Traveled to customer locations to complete work for pre-set appointments.
Regional Sales Representative
Hair Trend Inc
Suwanee, GA
11.2008 - 04.2012
- Built strong customer loyalty through excellent customer service practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed promotional materials such as flyers, brochures, and newsletters for distribution in the region.
- Maintained relationships with existing customers through regular communication, visits, and feedback.
- Gathered feedback from customers about their experience with products or services.
- Produced sales documents, finalized deals and filed records.
- Researched competitors' products, pricing, and promotions to stay ahead in the marketplace.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Analyzed regional sales data to identify areas of improvement and new opportunities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Resolved customer complaints promptly in a professional manner.
- Listened to customer needs to identify and recommend best products and services.
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
- Built client base and promoted products to new and existing clients.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Established monthly sales objectives by creating effective sales plans and quotas.
Regional Sales Representative
Hair Plus Trading
Norcross, GA
03.2006 - 09.2008
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products and services information.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed promotional strategies to increase sales volume.
- Built strong customer loyalty through excellent customer service practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Replenished and arranged items to maintain appearance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Maintained relationships with existing customers through regular communication, visits, and feedback.
- Gathered feedback from customers about their experience with products or services.
- Produced sales documents, finalized deals and filed records.
- Researched competitors' products, pricing, and promotions to stay ahead in the marketplace.
- Analyzed regional sales data to identify areas of improvement and new opportunities.
- Resolved customer complaints promptly in a professional manner.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
High School Diploma -
Riverwood Highschool
Sandy Springs, GA12-2005
Some College (No Degree) - Business
Georgia State University
Atlanta, GASkills
- Bilingual( Korean, English)
- Sales strategy
- Customer relationship management
- Customer service
- Problem solving
- Professionalism
- Business planning
- Continuous improvements
- Active listening
Languages
Korean
Native/ Bilingual
English
Full Professional
Certification
- EPA Section 608 Technician Certification
Accomplishments
- 28th Korea National Youth Festival Taekwondo Feather weight Silver Medal
Affiliations
Golf
Camping
Travel
Learning Different Languages and Culture
References
References available upon request.
Timeline
Sales Manager
Hair Plus Trading
10.2022 - 12.2024
Business Owner
Plaques World LLC
10.2018 - 10.2022
Regional Sales Representative
KGI Trading
12.2015 - 10.2018
Service Technician
Friend's tek
05.2012 - 06.2015
Regional Sales Representative
Hair Trend Inc
11.2008 - 04.2012
Regional Sales Representative
Hair Plus Trading
03.2006 - 09.2008
High School Diploma -
Riverwood Highschool
Some College (No Degree) - Business
Georgia State University