JOONYOUNG SCHLAEPFER
Hayward,CA
Summary
Customer-focused professional with 7+ years of experience in high-volume environments and a strong passion for café service. Skilled in POS systems, team coordination, food handling, and maintaining clean, sanitary workspaces. Experienced in preparing espresso-based drinks and familiar with café operations through hands-on exposure to a family-run business.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Sports Basement
San Ramon, USA
03.2017 - Current
- Oversaw daily operations in a high-volume environment serving hundreds of customers
- Delivered excellent customer service and resolved issues professionally
- Managed cash handling and ensured transaction accuracy
- Trained staff on POS systems and service standards
- Supported team efficiency during peak hours
- Maintained clean, organized, and sanitary workspaces
Lead Swim Instructor
Patti's Swim School
Castro Valley, USA
01.2017 - 02.2018
- Instructed students and engaged with customers to enhance learning experience
- Fostered relationships with students and parents through professionalism and patience
- Ensured safety and structure in environment to promote effective learning
Server
K Town Korean BBQ
09.2016 - 08.2017
- Provided attentive customer service in a fast-paced restaurant environment
- Created positive dining experiences through efficient and friendly service, fostering customer loyalty
- Bussed tables and maintained cleanliness to ensure quick table turnover and enhance customer satisfaction
- Assisted with food preparation and cooking tasks, contributing to timely meal service
- Followed sanitation and food safety standards
Education
Kinesiology Degree - In Progress
Chabot College
Hayward, CA05-2026
Skills
- Customer service and relations
- Point of sale systems
- Cash handling
- Food safety and sanitation
- Inventory management
- Team leadership
- Workload management
- Organization
- Attention to detail
Additional Information
California Food Handler Certification, Flexible Schedule
Coffee And Cafe Experience
5+years, Prepare espresso-based drinks including lattes and mochas, Familiar with milk steaming and drink consistency, Exposure to family-owned café operations and workflow
Timeline
Assistant Manager
Sports Basement
03.2017 - Current
Lead Swim Instructor
Patti's Swim School
01.2017 - 02.2018
Server
K Town Korean BBQ
09.2016 - 08.2017
Kinesiology Degree - In Progress
Chabot College