Jordan Lipscomb
Customer service representative
Clinton,MS
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Medical Mall
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Warehouse Worker
Continental Tire
01.2021 - 09.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Customer Service Representative
Conduent Call Center
04.2016 - 03.2018
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
No Degree - Business Management
University of Mississippi
University, MS05.2019
High School Diploma -
Madison Central High School
Madison, MS05.2014
Skills
- Data Collection
- Scheduling
- Complaint Resolution
- Data Entry
- Call Management
- Appointment Scheduling
- Problem-Solving Abilities
- Service Standard Compliance
- Conflict Resolution
- Microsoft Office Suite
- Filing
- Customer Relations
Timeline
Customer Service Representative
Medical Mall
11.2022 - 10.2023
Warehouse Worker
Continental Tire
01.2021 - 09.2022
Customer Service Representative
Conduent Call Center
04.2016 - 03.2018
No Degree - Business Management
University of Mississippi
High School Diploma -
Madison Central High School
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