Jordan Abujaber
Los Angeles,CA
Summary
Results-oriented Operations and Fleet Professional skilled in managing and scaling mobility programs across diverse markets. Expertise in improving fleet performance through Lean methodologies, process optimization, and data-driven decision making. Experienced in leading teams and developing standardized workflows that reduce waste, increase efficiency, and improve consistency across operations. Proven ability to lower costs and enhance customer experience by identifying bottlenecks and implementing practical, scalable solutions. Focused on analytical, continuous improvement approaches that support long-term growth.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Account Executive
Zipcar
Los Angeles, CA
12.2025 - Current
- Executed outbound prospecting across real estate, nonprofit, and government verticals, averaging ~50 outbound touches per day and booking 6 meetings within the first month.
- Advanced ~65% of booked meetings to proposal stage through consultative, value-driven conversations, contributing approximately $150K in active pipeline within three weeks.
- Built and ran multi-touch (15 average) outbound cadences in SalesLoft; led discovery calls focused on understanding operational challenges, budget constraints, and customer use cases.
- Maintained accurate activity and opportunity records in Salesforce while sharing consistent market feedback and common objections with cross-functional teams to improve messaging and targeting.
So-Cal Fleet Manager
Zipcar
Los Angeles, CA
08.2024 - 11.2025
- Managed a 350+ vehicle fleet across Southern California, supporting thousands of active members and multiple partner locations while scaling fleet size 20% YoY.
- Reduced vehicle turnaround time by 25%, improving fleet availability and utilization through workflow optimization and vendor coordination.
- Reduced vehicle cost per day (VCPD) by 12% YoY through streamlined operations, vendor management, and cost control initiatives.
- Enhanced member satisfaction by 10 points YoY through increased vehicle reliability, service responsiveness, and overall fleet readiness.
- Expanded regional operations teams from 5 to 11 employees (133% headcount growth YoY), establishing SOPs and KPIs to support performance scalability.
- Supported the launch of 3 new mobility partner locations by coordinating cross-functional teams and ensuring operational readiness
Operations Manager (Car Subscription)
Free2Move North America (Stellantis)
Los Angeles, CA
09.2021 - 06.2024
- Owned and scaled a national, SaaS-enabled car subscription program from 27 vehicles in Los Angeles to 150+ vehicles across 8 cities
- Reduced operational costs by 15% YoY through process optimization, vendor coordination, and workflow standardization.
- Partnered with Product and Risk teams to redesign the customer onboarding journey, collaborating with TransUnion on new scoring model, enhanced verification requirements - reducing asset loss and improving recovery rates by 35%.
- Partnered with Sales and Growth teams on dealer onboarding and enablement, contributing to a 20% YoY increase in SaaS partner sales.
- Managed billing, financial reporting, and account oversight for B2C and dealer partners, supporting retention and long-term program expansion.
- Delivered market, pricing, and competitive insights to senior leadership to inform underwriting, expansion strategy, and GTM decisions.
Logistics Manager
AB Auto Transport
Los Angeles, CA
06.2017 - 08.2020
- Coordinated nationwide vehicle transport operations for dealership and commercial clients, overseeing hundreds of shipments monthly across multiple routes to ensure timely delivery.
- Negotiated carrier and broker agreements, improving gross margins by 12.5% YoY while maintaining service reliability and customer satisfaction.
- Enhanced on-time delivery performance by ~10% YoY through data-driven routing and carrier selection, implementing proactive risk mitigation strategies.
Education
Bachelor of Science - Business Administration & Finance
California State University Los Angeles
Los Angeles, CA12-2022
Skills
Sales & Account Management
Outbound Prospecting, Discovery & Qualification, Consultative Selling, Pipeline Management, Value Positioning
Operations & Strategy
Process Optimization, Vendor Management, Utilization & Unit Economics, Forecasting Support, KPI Tracking
Leadership & Collaboration
Team Leadership, Cross-Functional Collaboration, Upskilling, Project management, Customer relationship management, Data analysis, Contract negotiation
Tools & Systems
Salesforce, SalesLoft, Google Workspace, Microsoft Office
Additional
Use-Case Mapping, Digital Advertising Fundamentals, Basic HTML/CSS/JS
Certification
Yellow Belt Six Sigma, Kennesaw State University, 02/01/26
Languages
Spanish
Native/ Bilingual
Timeline
Account Executive
Zipcar
12.2025 - Current
So-Cal Fleet Manager
Zipcar
08.2024 - 11.2025
Operations Manager (Car Subscription)
Free2Move North America (Stellantis)
09.2021 - 06.2024
Logistics Manager
AB Auto Transport
06.2017 - 08.2020
Bachelor of Science - Business Administration & Finance
California State University Los Angeles