Jordan Adely
Chula Vista,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Unio Health Partners
San Diego, CA
06.2023 - Current
- Obtained prior authorizations for patients identified for Radiation Oncology and Urology treatments
- Interacted with providers to set up peer to peers when a denial occured
- Received patient's insurance information and determined eligibility for benefits for specific services rendered.
- Created treatment estimates depending on patients coinsurance/ share of cost
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Care Coordinator
Unio Health Partners
San Diego, CA
08.2022 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
Patient Access Team Lead
Unio Health Partners
San Diego, CA
09.2017 - 08.2022
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
Administrative Assistant
Genesis Healthcare Partners
San Diego, CA
08.2012 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06.2012
Skills
- Customer Service
- Patient Registration
- Adaptable to change
- Insurance Verification Expertise
- Multitasking and Organization
- Attention to Detail
- Appointment Scheduling
- Treatment estimates based on insurance benefits
Timeline
Patient Access Representative
Unio Health Partners
06.2023 - Current
Patient Care Coordinator
Unio Health Partners
08.2022 - 07.2023
Patient Access Team Lead
Unio Health Partners
09.2017 - 08.2022
Administrative Assistant
Genesis Healthcare Partners
08.2012 - 09.2017
High School Diploma -
Eastlake High School