Jordan Adely
Chula Vista,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Unio Health Partners
06.2023 - Current
- Obtained prior authorizations for patients identified for Radiation Oncology and Urology treatments
- Interacted with providers to set up peer to peers when a denial occured
- Received patient's insurance information and determined eligibility for benefits for specific services rendered.
- Created treatment estimates depending on patients coinsurance/ share of cost
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Care Coordinator
Unio Health Partners
08.2022 - 07.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
Patient Access Team Lead
Unio Health Partners
09.2017 - 08.2022
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
Administrative Assistant
Genesis Healthcare Partners
08.2012 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06.2012
Skills
- Customer Service
- Patient Registration
- Adaptable to change
- Insurance Verification Expertise
- Multitasking and Organization
- Attention to Detail
- Appointment Scheduling
- Treatment estimates based on insurance benefits
Timeline
Patient Access Representative
Unio Health Partners
06.2023 - Current
Patient Care Coordinator
Unio Health Partners
08.2022 - 07.2023
Patient Access Team Lead
Unio Health Partners
09.2017 - 08.2022
Administrative Assistant
Genesis Healthcare Partners
08.2012 - 09.2017
High School Diploma -
Eastlake High School
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