Jordan Adkinson
Ashland,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Multi-Unit Manager
McDonalds
09.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
General Manager
Cracker Barrel
06.2020 - 08.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented new company-wide operating software and created a training program to roll-out to all levels of staff.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked cross-functionally with Retail department managers and restaurant managers to better drive profitability both at the table and the store.
General Manager
McDonalds
01.2015 - 06.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Business Administration
Indiana State University
Terre Haute, INSkills
- Building Team Cohesion
- Negotiation and Conflict Resolution
- Brand Management
- Hospitality Ambassador
- Ownership/Growth Mindset
Timeline
Multi-Unit Manager
McDonalds
09.2023 - Current
General Manager
Cracker Barrel
06.2020 - 08.2023
General Manager
McDonalds
01.2015 - 06.2020
No Degree - Business Administration
Indiana State University