Jordan Anderson
Customer Service
Willis,TX
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with several years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Successful Customer Service with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
8
8
years of professional experience
Work History
Customer Service
Kroger
08.2023 - Current
- Pleasantly greets customers and provides prompt and courteous service.
- Responsible for bagging groceries at check out for customers
- Strive for at least five items in the bag while ensuring that contents or items are not damaged
- Follows best practices for bagging items in various types of bags
- Inform customers of grocery specials
- Adhere to all food safety regulations and guidelines
- Create an outstanding customer experience through exceptional service
Customer Service
McDonald's
03.2022 - Current
- Answer questions about store policies and address customer concerns.
- Connect with customers to ensure they have a positive experience
- Help customers order their favorite McDonald's meals
- Prepare all of McDonald's World Famous food
- Partner with other crew and Managers to meet daily goals and have fun
- Keep the restaurant looking fantastic
- Any other duties as need
Customer Service
CVS Warehouse
03.2016 - 02.2022
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Stocked cases of merchandise onto shelves for order selectors
- Read merchandise orders from a RF unit which will include: item locations, descriptions, and quantity needed
- Selected and prepared needed cases of product and place in a designated locations
- Moved boxes of merchandise using safe listing techniques
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
High School Diploma -
Jasper High School
Jasper, TX 05.2001 -
Skills
Complaint Handling
undefinedTimeline
Customer Service
Kroger
08.2023 - Current
Customer Service
McDonald's
03.2022 - Current
Customer Service
CVS Warehouse
03.2016 - 02.2022
High School Diploma -
Jasper High School
05.2001 -