JORDAN ANDRE
Edmond,OK
Overview
9
9
years of professional experience
Work History
Account Representative
Love's Travel Stops & Country Stores Inc.
Oklahoma City, OK
02.2021 - Current
- Provide front-line contact for an average of 130 clients.
- Monitor the resolution of issues to prevent losses and maintain clients under compliance.
- Manage portfolio of client accounts.
- Prepare and purchase client invoices.
- Resolve customer concerns.
- Work with several departments to resolve and maintain client portfolios.
Invoice Verifier
Love's Travel Stops & Country Stores Inc.
Oklahoma City, OK
03.2020 - 02.2021
- Reviewed and verified the validity of freight invoices, bills of lading and rate confirmations sheets prior to posting.
- Contacted debtors to verify the validity of bills of lading and rate confirmations.
- Processed an average of 100 loads per day.
- Worked closely with Account Representatives to ensure clients were paid accurately within a timely manner.
- Contacted debtors to discuss the time and manner in which balances owed would be paid.
Procurement Assistant
M&M Supply Co.
Oklahoma City, OK
09.2019 - 02.2020
- Liaised with contractors and suppliers, streamlining delivery of goods and services.
- Prepared and assisted in development of letters of agreement, field purchase orders and local purchase orders.
- Organized contracts and purchase orders by maintaining meticulous filing systems.
- Developed roster of potential service providers to supply with bidding invitations and quotations.
- Prepared and reviewed purchase and requisition orders, maintaining compliance with board rules.
- Assessed purchase orders, contracts and payments for goods and services for review committee.
- Added new vendors and products into the system and keyed in special shipping codes when needed.
- Entered order details into the system and inputted updates accordingly using NAV.
- Maximized inventory turns, product sales and company profits by recommending promotions, pricing adjustments and optimal inventory levels to buying team.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
Internet Fulfillment Coordinator
Lowe's Home Improvement
Oklahoma City, OK
03.2018 - 06.2019
- Ensured orders were accurately picked and staged in a timely manner.
- Notified customers of order status.
- Checked the status of pickup orders.
- Helped resolve issues regarding orders.
- Maintained cleanliness of staging location.
Credit/ SOS Coordinator
Lowe's Home Improvement
Oklahoma City, OK
09.2017 - 03.2018
- Provided outstanding and timely customer assistance.
- Supported credit program activities.
- Processed and stored contractor applications and transactions.
- Trained associates on credit policies and procedures.
- Sent weekly store emails on current credit promotions.
- Organized credit signage throughout the store.
- Obtained credit from vendors for special order returns.
- Researched SOS related reports to identify and recover all potential margin losses.
- Oversaw resale list of SOS products.
Customer Service Associate
Lowe's Home Improvement
Oklahoma City, OK
11.2015 - 09.2017
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed returned items in accordance with store policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Database Operations Associate
The Oklahoma City Thunder
Oklahoma City, OK
01.2016 - 08.2016
- Assisted with the cleaning and storing of data into Microsoft Dynamics CRM.
- Collaborated with the Business Intelligence Analyst to input and search data.
- Used Microsoft Excel to input and store data.
Ticket Sales Associate
The Oklahoma City Thunder
Oklahoma City, OK
10.2015 - 05.2016
- Approached and asked guests to complete customer satisfaction surveys.
- Helped the Inside Sales Department create leads.
- Assisted Sales Coordinator with Court of Dreams.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Provided knowledgeable service when answering questions and greeted all guests with friendliness.
Food & Beverage Hostess
Walt Disney World Resort
Orlando, FL
01.2015 - 07.2015
- Managed multiple tasks and worked well under pressure.
- Partnered with multiple departments to ensure consistency and efficiency.
- Successfully completed multiple training classes including Food & Beverage Core, Basic Food Safety Class, Exploring Guest Service at The Walt Disney World Resort and Exploring Marketing at The Walt Disney World Resort.
Education
Bachelor of Business Administration - Marketing and Professional Selling
The University of Central Oklahoma
2016
Associates Degree - Diversified Studies
Oklahoma City Community College
2014
Skills
- Knowledge of the trucking industry
- Knowledge of Microsoft Office Suite
- Ability to manage changing deadlines and priorities
- Ability to assess risk
- Ability to prioritize multiple/competing tasks
- Telephone and email etiquette
- Writing and verbal communication
- Detail oriented
- Excellent organizational skills
- Courteous and professional demeanor
- Guest and client satisfaction
- Multitasking
- Self starter
- Strong sense of urgency
Timeline
Account Representative
Love's Travel Stops & Country Stores Inc.
02.2021 - Current
Invoice Verifier
Love's Travel Stops & Country Stores Inc.
03.2020 - 02.2021
Procurement Assistant
M&M Supply Co.
09.2019 - 02.2020
Internet Fulfillment Coordinator
Lowe's Home Improvement
03.2018 - 06.2019
Credit/ SOS Coordinator
Lowe's Home Improvement
09.2017 - 03.2018
Database Operations Associate
The Oklahoma City Thunder
01.2016 - 08.2016
Customer Service Associate
Lowe's Home Improvement
11.2015 - 09.2017
Ticket Sales Associate
The Oklahoma City Thunder
10.2015 - 05.2016
Food & Beverage Hostess
Walt Disney World Resort
01.2015 - 07.2015
Bachelor of Business Administration - Marketing and Professional Selling
The University of Central Oklahoma
Associates Degree - Diversified Studies
Oklahoma City Community College