JORDAN A. PALMER
Houston,TX
Summary
Experienced healthcare professional with seven years of expertise in health care law, quality control, finance, informatics, and management. Known for strong organizational skills and motivation, consistently demonstrating the ability to quickly learn and adapt to meet organizational expectations while prioritizing patient care. Seeking career advancement in the industry.
Overview
7
7
years of professional experience
Work History
ER Patient Access Rep III
Memorial Hermann Texas Medical Center
Houston, TX, USA
12.2023 - Current
- Maintain patient, hospital census and bed control records
- Collect and review medical emergency department patient information to assist with financial clearance
- Coordinate incoming level one patients with clinical team to provide efficient care
- Assist with training and mentoring new hires in the emergency room business office
- Ensure medical necessity compliance by obtaining necessary data and reviewing compliance system
Patient Access Rep II
Memorial Hermann Texas Medical Center
Houston, TX, USA
08.2022 - 12.2023
- Responsibilities include guiding patients through the admission process by screening patient eligibility, scheduling appointments, and entering information into the computer system
- Process billing information, distribute payment information, and maintain records
- Communicate in an effective and professional manner with physicians, nursing, and ancillary departments
Financial Services Rep II
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH, USA
01.2021 - 08.2022
- Ensured billing requirements were met, managed the appropriate adjustments and updates in patient’s accounts
- Processed patient claims to a third-party payor
- Managed payor payments for individual services and line items provided
- Managed accounts receivable data and collection information accurately and in a timely manner
Volunteer services
Cincinnati Children's Hospital Medical Center
Cincinnati, OH, USA
01.2020 - 08.2022
- Assisted in the clinical area with stocking supplies
- Supported the discharge process and helped set up and break down patient rooms
- Directly monitored inpatients one-on-one and patients who required constant supervision, such as those with mental health issues requiring treatment
Intern
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH, USA
03.2020 - 01.2021
- Monitored the EPIC work queues to ensure and maintain an effective billing process for home health nursing visits
- Completed benefits and authorization process for home health care visits, drug infusions, therapy, and durable medical equipment
Intern
Carestar
Cincinnati, OH, USA
10.2018 - 03.2020
- Assisted the clinical team in scheduling assessments for the entire state of Ohio for the Ohio Home Care Waiver Application
- Completed various long term services and support waivers in order for patients to receive home health care in the state of Ohio
- Provided customer service and led project management financial assistance, information technology, data collection and human resources projects
Health and Safety Supervisor
United Parcel Services
Indianapolis, IN, USA
05.2018 - 08.2018
- Supervised the safety for all 20 employees during each of my shifts which included testing employee’s knowledge on how to work safely
- Trained new employees the proper technique in lifting packages safely
- Directed employees through appropriate hallways and doors in the event of an emergency evacuation
Education
Master of Business Administration -
Texas Woman’s University
Denton, TX10.2024
Bachelor of Science - Health Services Administration, Business
Xavier University
Cincinnati, OH05.2021
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Cross-functional team development
References
Available upon request.
Timeline
ER Patient Access Rep III
Memorial Hermann Texas Medical Center
12.2023 - Current
Patient Access Rep II
Memorial Hermann Texas Medical Center
08.2022 - 12.2023
Financial Services Rep II
Cincinnati Children’s Hospital Medical Center
01.2021 - 08.2022
Intern
Cincinnati Children’s Hospital Medical Center
03.2020 - 01.2021
Volunteer services
Cincinnati Children's Hospital Medical Center
01.2020 - 08.2022
Intern
Carestar
10.2018 - 03.2020
Health and Safety Supervisor
United Parcel Services
05.2018 - 08.2018
Master of Business Administration -
Texas Woman’s University
Bachelor of Science - Health Services Administration, Business
Xavier University