Jordan Armstrong
Katy,TX
Summary
Early-career customer service professional with experience in banking, retail, and hospitality. Skilled in building client relationships, resolving concerns, and managing multiple requests with accuracy, professionalism, and strong time management. Eager to help Houston renters find apartments that fit their needs while building lasting client relationships and achieving sales goals.
Overview
4
4
years of professional experience
Work History
Associate Banker
Chase Bank
Houston, TX
10.2024 - 05.2026
- Cultivated customer relationships by assessing client needs, delivering tailored assistance, and maintaining professional communication.
- Discovered referral opportunities by analyzing customer needs and linking clients with suitable banking solutions.
- Coordinated customer requests and administrative tasks while ensuring accuracy, organization, and attention to detail.
Sales Associate
Calvin Klien
Katy, TX
11.2023 - 10.2024
- Engaged customers to understand their preferences, recommend suitable products, and support informed purchasing decisions.
- Collaborated with store management and team members to address customer needs, enhancing daily sales operations.
- Addressed customer questions and concerns professionally, contributing to a positive shopping experience.
To Go Server
Pappadeaux's Seafood Kitchen
Houston, TX
06.2023 - 10.2023
- Clarified orders and answered questions for customers through phone and in-person interactions, ensuring attentive service.
- Coordinated with team members and management to manage multiple orders and resolve issues, meeting customer expectations during busy periods.
- Listened to customer feedback and addressed concerns, providing timely solutions to build strong rapport.
To Go Server
Red Lobster
Katy, TX
04.2022 - 08.2022
- Established positive customer relationships through attentive communication and prompt resolution of concerns.
- Coordinated order details and logistics to enhance customer experience reliability.
- Managed customer requests and pickup schedules, ensuring organized and timely service.
Host
Red Lobster
Katy, TX
02.2022 - 08.2022
- Welcomed customers, assessed needs, and created positive first impression to foster customer loyalty.
- Managed high volume of incoming phone calls, answered customer questions, and coordinated reservations to enhance customer satisfaction.
- Coordinated with team members to manage customer flow and maintain daily operations efficiency.
Education
Bachelor of Science - Accounting
Wilmington University
New Castle, DE12-2027
Skills
- Customer Relationship Building
- Problem Solving
- Client Communication
- Problem-Solving and Conflict Resolution
- Time Management
- Team Collaboration
Timeline
Associate Banker
Chase Bank
10.2024 - 05.2026
Sales Associate
Calvin Klien
11.2023 - 10.2024
To Go Server
Pappadeaux's Seafood Kitchen
06.2023 - 10.2023
To Go Server
Red Lobster
04.2022 - 08.2022
Host
Red Lobster
02.2022 - 08.2022
Bachelor of Science - Accounting
Wilmington University