Jordan Balfour
Albuquerque,NM
Summary
Accomplished Sales Director with expertise in sales training, client relationship management, and revenue growth. Proven track record of motivating teams and implementing effective sales strategies to exceed targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Director/Assistant Manager/ Housekeeper
Best Western Plus Eagleridge Inn & Suites
Pueblo, CO
09.2021 - 05.2024
- Developed and implemented sales strategies to enhance revenue growth.
- Analyzed market trends to identify new business opportunities and customer needs.
- Trained and mentored sales team to improve performance and achieve targets.
- Established strong relationships with key clients, ensuring high levels of satisfaction.
- Led regular sales meetings to review performance, set goals, and strategize initiatives.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Managed team of sales representatives, providing guidance, coaching and support.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations based on preferences.
- Handled cash, credit, and refunds while ensuring compliance with company policies.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on operational protocols and customer service best practices.
- Resolved customer complaints effectively, ensuring satisfactory outcomes for all parties involved.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Implemented efficient cleaning schedules to optimize workflow and reduce turnaround time between check-ins.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Collaborated with team members to coordinate tasks and improve overall productivity in housekeeping operations.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness and service quality.
- Coordinated daily operations, ensuring alignment with organizational goals and strategic initiatives.
- Enhanced customer satisfaction by resolving issues promptly and fostering positive relationships with clients.
Waitress
La Casita
Cortez, CO
05.2011 - 03.2015
- Implemented suggestions for menu improvements based on customer feedback, enhancing overall satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Fiesta Mexicana Restaurant
Cortez, CO
04.2006 - 07.2012
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on restaurant protocols and service standards.
- Oversaw daily operations during peak hours, maintaining high service quality and efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints swiftly, turning potential issues into positive experiences for diners.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Educational Psychology
National University
La Jolla, CA08-2028
Associate of Applied Science - Cosmetology/ Business
Pueblo Community College
Mancos, CO05-2012
High School Diploma -
Dolores High School
Dolores, CO05-2009
Skills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Deal closing
- Sales team training
- Sales team motivation
- Client relationship management
- Competitive analysis
- Sales reporting
- Cold calling
Certification
- CSP - Certified Sales Professional
Languages
Spanish
Timeline
Sales Director/Assistant Manager/ Housekeeper
Best Western Plus Eagleridge Inn & Suites
09.2021 - 05.2024
Waitress
La Casita
05.2011 - 03.2015
Waitress
Fiesta Mexicana Restaurant
04.2006 - 07.2012
Bachelor of Science - Educational Psychology
National University
Associate of Applied Science - Cosmetology/ Business
Pueblo Community College
High School Diploma -
Dolores High School