Jordan Batista
South Fallsburg,NY
Summary
A motivated professional with a background in Psychology, Business Administration, and an interest in legal studies. Equipped with strong analytical thinking and problem-solving skills. Experienced in customer service and team leadership, successfully enhancing customer satisfaction and training new staff. Committed to contributing effectively in human services and seeking to leverage these abilities in new and dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Runner
ShopRite
Liberty, NY
05.2023 - 01.2026
- Operated cash register accurately, ensuring prompt and reliable customer transactions.
- Participated in training new staff on operational procedures and safety protocols effectively.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Managed over 20 customer calls per day while maintaining clear communication channels within the organization.
Catering Assistant
The Chapin Estate
Bethel, NY
06.2022 - 08.2022
- Collaborated with kitchen staff to maintain inventory levels and manage supplies efficiently.
- Supported event setup and breakdown, coordinating logistics for smooth operations during service.
- Engaged with guests to provide exceptional service, addressing inquiries and resolving issues promptly.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated phone systems efficiently, maintaining clear communication channels within the organization.
Education
Bachelor of Science - Psychology
University At Albany
Albany, NY05-2026
Skills
- Customer service
- Efficient pacing
- Administrative tasks
- Rule enforcement
- Effective multitasking
- Cash handling
- Problem-solving
- Training and mentoring
- Spanish fluency
- Team leadership
Certification
Mayer Brown Introduction to Litigation Job Simulation on Forage
March 25, 2026
* Completed a job simulation focused on Litigation at Mayer Brown
* Undertook discovery to determine which pieces of evidence were hearsay and
whether they’d be admissible in court.
* Prepared leading questions for cross examination and open questions for
direct examination.
* Drafted a closing argument to convince the jury that my client was not in
breach of their licensing agreement
Languages
Spanish
Native or Bilingual
Timeline
Runner
ShopRite
05.2023 - 01.2026
Catering Assistant
The Chapin Estate
06.2022 - 08.2022
Bachelor of Science - Psychology
University At Albany