JORDAN BELL
Yulee,FL
Summary
Hi, I'm Jordan! I have 5 years of serving experience with casual fast paced dining, as well as fine dining. I'm a motivated individual with an engaging personality and flexible approach. I'm a diligent server bringing skills in order management, payment processing and upselling. I stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
5
5
years of professional experience
Work History
Server
Indigo
11.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The Boat House
03.2022 - Current
- Utilize company software (POS) to input requests, ensuring 100% accuracy of orders, simultaneously cultivating a positive environment with complete satisfaction from customers
- Cooperate with peers to ensure a healthy and safe work environment by prioritizing cleanliness and exceeding state and city standards
- Facilitate process of ordering, tracking, as well as managing inventory across two restaurants
- Ability to meet milestone dates, remain responsible of revenue, and hold other team members accountable for daily tasks
- Ensuring all work is completed in an efficient and productive way to increase customer satisfaction and rate of return by 20%
Server
Shucker’s Oyster Bar
03.2020 - 03.2022
- Received customer feedback as a catalyst to resolve and avoid future issues and increase integrity of business
- Assisted in opening, mid-shift, and closing responsibilities to ensure restaurant remained in compliance with restaurant, state, and city codes
- Shared detailed knowledge of various menu options and processes across restaurant, creating a more personalized experience and relationship with customers and coworkers
- Participated in weekly team meetings with managers and crew to achieve regular satisfaction of policies and procedures
Customer Service Representative
B&K Diesel
03.2020 - 09.2020
- Responsible for answering phone calls and facilitating an efficient client communication system, increasing rate of return and decreasing trend of long wait times
- Implemented new processes for scheduling meetings and keeping inventory logs to help streamline decision making and workflow
- Collaborated with manager to make decisions on feedback received from clientele to theorize and set into motion better marketing strategies for products to consumers, increasing sales and decreasing complaints
Server/ Shift Lead
Sonny’s Real Pit BBQ
08.2019 - 03.2020
- Received promotion to Shift Lead within first two months as a server, instilling more responsibility and leadership
- Responsible for shift changes, requests, time off, and utilized company software to input and store all data
- Oversight on cleanliness and overall function of both front and back of house ensuring all tasks were completed and customers, employees, and management were 100% satisfied
- Assisted in onboarding interviews and administered testing of state, city, and company policies and menu items ensuring all prospective staff were aware of the necessary knowledge in order to perform duties specified in position description
Education
Associates of Arts -
Florida State College of Jacksonville
Jacksonville, FL05.2023
Santa Fe College
Gainesville, FL04.2020
High School Diploma -
Yulee High School
Yulee, FL05.2019
Skills
- Team member support
- Food inspection
- Service prioritization
- Food safety
- Hostess support
- Order delivery practices
- Multitasking and organization
- Specials promotion
- Food and beverage pairings
- Quality control
Timeline
Server
Indigo
11.2023 - Current
Server
The Boat House
03.2022 - Current
Server
Shucker’s Oyster Bar
03.2020 - 03.2022
Customer Service Representative
B&K Diesel
03.2020 - 09.2020
Server/ Shift Lead
Sonny’s Real Pit BBQ
08.2019 - 03.2020
High School Diploma -
Yulee High School
Associates of Arts -
Florida State College of Jacksonville
Santa Fe College
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