Jordan Belt
Tempe,AZ
Summary
Dynamic Dependable Dispatch Specialist with strong skills in active listening, verbal and written communication. Proven safety focus and strong problem-solving abilities. Experienced in training new hires and coordinating service requests to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Dispatch Specialist
Amazon
Tempe, AZ
08.2022 - Current
- Executed outbound calls to drivers and dispatchers to address route concerns.
- Collaborated with various departments to develop cross-training strategies that address evolving business requirements.
- Trained new hires on certain tasks
- Spearheaded activities aimed at fostering team bonding and improving overall engagement.
- Developed and issued waybills for railyards to facilitate efficient logistics management.
- Provided technical support to drivers to ensure seamless mobile device functionality.
Service Coordinator
Progress Residential
Scottsdale, AZ
04.2020 - 07.2022
- Coordinated service requests between residents and maintenance teams to ensure timely resolutions.
- Managed email communications to verify and adjust work order statuses as needed.
- Tracked progress of work orders and collected feedback to ensure quality and satisfaction.
Customer Service Representative
Conduent
Tempe, AZ
02.2017 - 12.2018
- Processed service requests efficiently through CRM systems, enhancing response times.
- Assisting customers with applying for state benefits
- Working with sensitive information
- Executed tasks efficiently during periods of high call volume.
Supervisor
Rita's Italian Ice
Tempe, AZ
09.2016 - 02.2017
- Implemented cleanliness standards and safety protocols to maintain a welcoming environment.
- Opening and closing store alone
- Balancing and closing out the cash draw
Education
High School Diploma -
Copper Canyon High School
GlendaleSkills
- Dependable and safety-focused team player with strong attention to detail
- Proven ability to work effectively in fast-paced and physically demanding environments
- Strong problem-solving skills with a commitment to following procedures and safety standards
- Reliable, punctual, and adaptable to changing work conditions
- Scheduling expertise
- Multitasking
- Active listening
- Team and relationship building
Timeline
Dispatch Specialist
Amazon
08.2022 - Current
Service Coordinator
Progress Residential
04.2020 - 07.2022
Customer Service Representative
Conduent
02.2017 - 12.2018
Supervisor
Rita's Italian Ice
09.2016 - 02.2017
High School Diploma -
Copper Canyon High School