Jordan Birdsell
Clarksburg,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
Bridgeport, West Virginia
05.2017 - 02.2019
- Assisted customers with product inquiries and service requests.
- Handled returns and exchanges according to store policies and procedures.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Excelled in exceeding daily credit card application goals.
Paint Department Associate
Home Depot
Bridgeport, West Virginia
02.2019 - 06.2023
- Ensured compliance with safety regulations in the paint department.
- Coordinated inventory management and restocking of paint materials.
- Trained new associates on safety protocols and equipment use.
- Demonstrated proper techniques for painting and staining surfaces to customers.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Manager
Enterprise Rent-A-Car
, WV
06.2023 - 08.2025
- Managed daily operations of rental fleet and vehicle maintenance processes.
- Coordinated staff scheduling and assigned tasks to optimize workflow efficiency.
- Oversaw customer service interactions to ensure a positive rental experience.
- Reviewed employee performance evaluations regularly providing feedback on areas needing improvement.
- Analyzed data from various sources such as surveys, financial statements and customer feedback forms to evaluate overall performance of the rental car division.
- Managed accounts payable and receivable, improving cash flow management.
- Developed sales strategies to enhance market presence and increase revenue.
- Conducted product demonstrations to highlight features and benefits effectively.
- Developed key customer relationships to increase sales.
Education
Bachelor of Science - Management/Econ
Fairmont State University
Fairmont, WV05-2020
Skills
- Sales strategy development
- Conflict resolution
- Communication strategies
- Customer relationship management
- Problem solving
- Customer engagement
- Microsoft outlook
- Building rapport
Timeline
Manager
Enterprise Rent-A-Car
06.2023 - 08.2025
Paint Department Associate
Home Depot
02.2019 - 06.2023
Customer Service Representative
Home Depot
05.2017 - 02.2019
Bachelor of Science - Management/Econ
Fairmont State University
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