Jordan Mullins
Nicholasville
Summary
To obtain a position as an Assistant Supervisor
Overview
8
8
years of professional experience
Work History
VIP Services Representative
Twinspires
09.2022 - 03.2025
- Facilitating the needs of our top clients and creating a personalized experience to retain and increase play
- Assisting Players with questions regarding account history, promotions, and other concerns regarding the player’s account
- Reaching out to our top clients to bring promotions to their attention encouraging further play, and strengthening client relations
Technical II Support Representative
Twinspires
06.2021 - 09.2022
- Trouble shooting and resolving advanced technical issues regarding our website
Player Services Representative
Twinspires
06.2017 - 06.2021
- Assisting customers with troubleshooting steps involving our website, or their devices software or hardware issues
- Knowledge in being able to detect, and resolve tech problems
- Taking wagers over the phone
Education
Bluegrass Community Technical College
Lexington, KentuckyHigh School Diploma -
East Jessamine High School
Nicholasville, Kentucky06.2009
Skills
- Dependable
- Problem Solving
- Communication
- Analytical Thinking
- VIP handling
- Patience and composure
Timeline
VIP Services Representative
Twinspires
09.2022 - 03.2025
Technical II Support Representative
Twinspires
06.2021 - 09.2022
Player Services Representative
Twinspires
06.2017 - 06.2021
High School Diploma -
East Jessamine High School
Bluegrass Community Technical College