Jordan Bonnel
Warrensburg,MO
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services operating smoothly by coordinating communications, referrals, and policy enforcement. Directly supported >400 mass vaccination events in 2021 for a COVID-19 relief mission with the Army & personally answered >2100 calls regarding help with COVID-19.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
IVX Health
Kansas City, MO
08.2023 - Current
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary
- Completed relevant insurance and other claim forms
- Monitored office supplies inventory and placed orders when necessary
- Provided assistance to patients with questions regarding their accounts or bills
- Answered telephones and directed calls to appropriate medical or administrative staff
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome
Patient Care Technician
St. Joseph Medical Center MD FCU
Overland Park, KS
01.2023 - 05.2023
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members
- Assisted with patient transfers from bed to wheelchair or stretcher as needed
- Provided emotional support for patients and families during difficult times
- Provided physical support to assist patients with bathing, dressing and toileting
- Prepared patient chart for admission and compiled appropriate paperwork
- Managed multiple tasks simultaneously while maintaining attention to detail
Certified Nursing Assistant
Warrensburg Manor Care Center
Warrensburg, MO
03.2022 - 12.2022
- Documented activities and recorded information in EMR system
- Assisted residents with bathing and dressing to promote personal hygiene
- Monitored vital signs including blood pressure, pulse rate, respiration rate
- Used mobility devices to transport patients
- Followed a prescribed healthcare plan, assisting with exercise and activities of daily living
State Health Representative
Department Of Health And Senior Services
Jefferson City, MO
01.2021 - 11.2021
- Personally answered over 2,100 calls from Missouri residents regarding help with COVID-19; direct efforts led to several successful testing events and registrations for COVID-19 vaccination events
- Directly supported over 400 mass vaccination events as of February 1, 2021; increased pandemic response by vaccinating 1 million Missouri residents in less than 3 months
- Regularly volunteered to work weekends, enabling others to enjoy weekends with their families, which increased morale for 20 personnel
Education
Some College (No Degree) - Practical Nursing
(Incomplete) Warrensburg Area Career Center 2022
Warrensburg, MOSome College (No Degree) -
Metropolitan Community College
Kansas City, MOSkills
- Patient confidentiality
- Medical billing
- Insurance verification
- Patient registration
- Appointment scheduling
- Multitasking
- Patient safety
- Proficient in Microsoft Office Applications
Certification
- CPR Certification
- BLS Certification
Languages
Spanish
Professional
Accomplishments
- Two Time "Monthly Values Award" winner at IVX for the values
Timeline
Front Desk Patient Coordinator
IVX Health
08.2023 - Current
Patient Care Technician
St. Joseph Medical Center MD FCU
01.2023 - 05.2023
Certified Nursing Assistant
Warrensburg Manor Care Center
03.2022 - 12.2022
State Health Representative
Department Of Health And Senior Services
01.2021 - 11.2021
- CPR Certification
- BLS Certification
Some College (No Degree) - Practical Nursing
(Incomplete) Warrensburg Area Career Center 2022
Some College (No Degree) -
Metropolitan Community College
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