Toshia Carpenter
Haughton,LA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
16
16
years of professional experience
Work History
Front Desk Patient Coordinator
Gastrointestinal Specialists
Shreveport, LA
12.2007 - Current
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Enhanced office organization with effective filing systems, resulting in easier access to patient records.
- Assisted in the implementation of new electronic health record system, contributing to a smoother transition for staff and patients alike.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Educated patients on available services within the practice, promoting further utilization of resources tailored to their specific requirements.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Education
Diploma -
Airline High School
Bossier City, LA05.1990
Skills
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Customer Service
- Multitasking ability
- Attention to Detail
- Patient Care
- Critical Thinking Skills
- Organizational Skills
- Patient Safety
Timeline
Front Desk Patient Coordinator
Gastrointestinal Specialists
12.2007 - Current
Diploma -
Airline High School