Jordan Calcagno
Baton Rouge,LA
Summary
Operations leader with 10+ years scaling high-volume, multi-million-dollar retail/restaurant units, managing large cross-functional teams, and driving aggressive P&L and labor efficiencies. Proven track record of executing standard operating procedures (SOPs), slashing variance, and mentoring high-performing salaried and hourly teams.
Overview
14
14
years of professional experience
Work History
Restaurant Leader
Raising Cane's LLC
Baton Rouge, Louisiana
06.2012 - Current
- Financial Management - Owned an annual $3.8M P&L, implementing strict variance controls and grew year-over-year profit margins by 2%.
- Standards and Operations - Led maintenance of operational standards and executed action plans based on performance metrics. Achieved a "Gold Standard" restaurant in three months time.
- Development - Recruited, onboarded, and developed a tier-one team of 50+ hourly associates and 5 assistant managers, resulting in a 90% retention rate and promoting 2 internal candidates to leadership tracks each year.
- Brand Representative - Acted as local community representative and facilitated community engagement initiatives. Drove incremental sales period by period to ensure positive restaurant growth.
- Legal and Regulatory Compliance - Ensures all crew are compliant with company, state, and federal laws or standards by completing annual and semi-annual compliance courses.
Education
Bachelor of Science - General Business
Louisiana State University
Baton Rouge, LA05-2018
Skills
- Financial analysis and Budget management
- Compliance management
- Operations leadership
- Forecast planning and Labor management
- Inventory control
- Customer relations and Conflict resolution
- Dynamic Team Leader
- Problem solving and Detail oriented
- Adaptable and Resilient
- Critical and Flexible thinking
- Microsoft Office Proficient
Timeline
Restaurant Leader
Raising Cane's LLC
06.2012 - Current
Bachelor of Science - General Business
Louisiana State University