JORDAN CARLSON
Omaha,NE
Summary
Client service professional with a background in account support, payment processing, and confidential data handling. Brings clear communication, reliable follow-through, and CRM accuracy to help clients with onboarding, account updates, and issue resolution while supporting smooth daily operations.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Dino's Storage
Omaha, NE
08.2026 - Current
- Guided clients through move-in, move-out, and unit access steps.
- Responded to phone and email inquiries regarding account questions, pricing, and availability, ensuring client satisfaction.
- Processed payments, deposits, and billing updates in store systems.
- Assisted clients with move-in, move-out, and unit access procedures.
- Managed phone and email inquiries about account details, pricing, and availability, facilitating informed client decisions.
- Updated payments, deposits, and billing information in store systems.
- Delivered smooth move-in, move-out, and unit access experiences for clients.
- Provided clear responses to account, pricing, and availability inquiries by phone and email.
- Ensured accuracy of payment, deposit, and billing records in store systems to support efficient transaction processing.
Waitress
Red Robin
Omaha, Nebraska
07.2021 - 01.2022
- Welcomed guests with a warm smile and friendly greeting at the restaurant entrance. upon arrival to restaurant.
- Delivered timely service to enhance customer satisfaction.
- Processed orders and payments using POS system terminals and registers.
- Cleaned tables, completed closing duties, and restocked tableware and supplies to maintain a welcoming environment.
Client Service Representative
H&R Block
San Diego, California
02.2020 - 04.2020
- Managed client accounts by updating records and processing transactions, ensuring timely and accurate service delivery.
- Provided accurate, timely information to clients via phone, email, or chat.
- Ensured compliance with privacy regulations by properly handling sensitive client data.
- Documented incoming and outgoing calls, along with special actions, in CRM software to maintain accurate client records.
Communications Chief
Marine Corps
Camp Pendleton, California
01.2019 - 10.2019
- Managed helpdesk for network connectivity, computer updates, and software accessibility, utilizing systems administrator permissions to resolve issues effectively.
- Experience working with switches, servers, and telephones and configuring settings to properly fit into a network.
- Administered 1st Radio Battalion's SharePoint to enhance user accessibility and facilitate efficient information storage and sharing across sections.
- Certified in software such as Microsoft Word, Excel, PowerPoint, and OneNote.
Marine Security Guard
U.S. Consulate
Johannesburg
05.2017 - 12.2018
- Ensured safety of U.S. personnel through vigilant security measures.
- Monitored closed-circuit television (CCTV) systems to identify and address suspicious activities.
- Responded to alarms and emergency situations promptly and effectively.
- Prepared for diverse potential incidents by conducting group training exercises.
- Participated in training exercises to maintain readiness for various scenarios, including terrorist attacks, natural disasters, or civil unrest.
- Operated metal detectors and screening equipment to prevent prohibited items from entering secure areas.
Special Intelligence Systems Administrator/ Communicator
Marine Corps
Miramar, California
10.2014 - 05.2017
- Maintained communication devices for 4th Special Security Communications Team at MCAS Miramar, California, ensuring operational readiness and reliability.
- Oversaw integration of enterprise services, automated services, cloud computing, and converging technologies to enhance national-to-tactical reach-back capabilities.
- Developed and enhanced procedures for software updates, hardware configuration, and data security to safeguard sensitive information.
Education
Some College (No Degree) - Human Resource Management
Southern New Hampshire University
Hooksett, NH11-2026
Skills
- Customer service
- Client support
- Client interaction
- Account management
- Payment processing
- CRM software
- Email communication
- Data entry
- Google drive
- Project planning
- Problem-solving
- Decision-making
- Conflict resolution
- Reliability and punctuality
- Conflict resolution
- Account management
Language
American Sign Language, Conversational
Hobbies And Interests
Spending time with dogs, Learning more American Sign Language, Reading books, Playing Dungeons and Dragons with friends
Timeline
Client Service Representative
Dino's Storage
08.2026 - Current
Waitress
Red Robin
07.2021 - 01.2022
Client Service Representative
H&R Block
02.2020 - 04.2020
Communications Chief
Marine Corps
01.2019 - 10.2019
Marine Security Guard
U.S. Consulate
05.2017 - 12.2018
Special Intelligence Systems Administrator/ Communicator
Marine Corps
10.2014 - 05.2017
Some College (No Degree) - Human Resource Management
Southern New Hampshire University