- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Avid Reader
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Programming and coding
Jordan Carroll
Waterloo,IL
Summary
Experienced professional in the hospitality industry, skilled in multitasking and complaint resolution. Proven ability to foster strong relationships with customers and collaborate effectively with team members to ensure exceptional service and operational efficiency.
Overview
19
19
years of professional experience
Work History
Restaurant Waiter
Dreamland Palace
Waterloo, IL
01.2015 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food presentation.
- Assisted in training new waitstaff on service protocols and menu knowledge.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Service Technician
Valvoline Instant Oil Change
Belleville, IL
03.2011 - 11.2014
- Diagnosed and repaired vehicle issues, ensuring adherence to safety standards and service protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Conducted oil changes and fluid exchanges efficiently, enhancing customer satisfaction through quality service.
- Assisted in training new technicians on equipment usage and best practices for service delivery.
- Streamlined workflow processes, reducing service times while maintaining high-quality standards.
- Collaborated with team members to improve operational efficiency and resolve complex technical problems.
Clerk
MotoMart
Freeburg, IL
06.2007 - 01.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
Freeburg Community High School
Freeburg, IL03-2009
Skills
- Customer service
- Problem-solving
- Guest engagement
- Complaint resolution
- Food preparation knowledge
- Attention to detail
- Punctual and reliable
- Multitasking
- Troubleshooting
- Diagnostics skill
Interests
Timeline
Restaurant Waiter
Dreamland Palace
01.2015 - Current
Service Technician
Valvoline Instant Oil Change
03.2011 - 11.2014
Clerk
MotoMart
06.2007 - 01.2011
High School Diploma -
Freeburg Community High School