Jordan Clark
Delaware
Summary
Eastern Kentucky University graduate with experience in help desk support and sales, along with experience in forensics and networking cybersecurity. I am driven towards success through my own competitive nature and ego, wanting to achieve the best possible performance among my teammates. While working towards my education, I found I rise as a leading voice for my classmates, and I plan on taking this skill with me into the workforce.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Excelsior Luxottica
Delaware
05.2024 - Current
- Formulated promotional strategies that boosted sales volume significantly.
- Upsold additional items by assessing customer interests and needs effectively.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Used technology resources to assist customers in locating and selecting items.
AV/IT Technician
Eastern Kentucky University
Richmond
03.2024 - 05.2025
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained inventory records of IT equipment and supplies.
Education
Bachelor of Science - Cybersystems And Technology
Eastern Kentucky University
Richmond, KY05-2025
Associate of Science - Computer Science
Eastern Kentucky University
Richmond, KY05-2025
Skills
- AV equipment management
- Hardware installation
- TCP/IP networking
- Technical support
- IT project management
- Interpersonal communication skills
- Multi-tasking ability
- Dependability
Affiliations
- Men's choir
- Ice skating
- Hyper-V VM enthusiast
- Philosophy and Writer's Parlor
- Electronic Sports
Accomplishments
- Named to the Dean's List Fall 2024-Spring 2025
- Showchoir grand champion 2020-2021
Certification
- Google Cybersecurity Analysis Certification
Websites
- https://eku.joinhandshake.com/profiles/7af4sj
- https://mymaileku-my.sharepoint.com/personal/jordan_clark225_mymail_eku_edu/_layouts/OneNote.aspx?id=%2Fpersonal%2Fjordan_clark225_mymail_eku_edu%2FDocuments%2FCapstone%20portfolio&end=() onenote:https://mymaileku-my.sharepoint.com/personal/jordan_clark225_mymail_eku_edu/Documents/Capstone%20portfolio/
Timeline
Sales Associate
Excelsior Luxottica
05.2024 - Current
AV/IT Technician
Eastern Kentucky University
03.2024 - 05.2025
Bachelor of Science - Cybersystems And Technology
Eastern Kentucky University
Associate of Science - Computer Science
Eastern Kentucky University
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