Jordan Cobb
Baton Rouge,LA
Summary
Hardworking employee with years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
I'm also very good with handling all types of customers whether they are physically or mentally challenged. I know some sign language and can perform highly in difficult situations. I love working with people and helping them with their needs whatever they may be.
Overview
9
9
years of professional experience
Work History
Waitress
Southern Pearl Oyster House
Baton Rouge, LA
02.2020 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Waitress
Fratellis
Prairieville, LA
05.2018 - 06.2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Lifeguard
Blue Bayou Waterpark
Baton Rouge, LA
05.2016 - 08.2018
- Kept watch over swimmers to respond quickly to distress situations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Patrolled [Type] areas to identify anyone in need of assistance and provide immediate care.
- Optimized customer service by resolving issues quickly and with courteous demeanor.
Education
High School Diploma -
Dutchtown High School
Geismar, LA05.2019
Skills
- Point of Sale (POS) system operations
- Menu memorization
- High-volume dining
- Relationship management
- Effective customer upselling
- Table Bussing
- Dining customer service
- Sales Techniques
- Liquor, wine and food service
Timeline
Waitress
Southern Pearl Oyster House
02.2020 - Current
Waitress
Fratellis
05.2018 - 06.2019
Lifeguard
Blue Bayou Waterpark
05.2016 - 08.2018
High School Diploma -
Dutchtown High School
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