Jordan Colonius
Kansas City,MO
Summary
Dynamic leader with extensive experience at Enterprise Mobility, excelling in operations management and team development. Transformed teams to exceed targets, fostering high customer satisfaction and repeat business. Skilled in staff training and relationship building, achieving significant profitability and efficiency improvements. Demonstrates exceptional leadership and sales expertise, with a focus on strategic growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Area Manager
Enterprise Mobility
09.2022 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Managed accounts to retain existing relationships and grow share of business.
Branch Manager
Enterprise Mobility
09.2020 - 10.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Enterprise Mobility
11.2018 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Management Trainee
Enterprise Mobility
12.2017 - 11.2018
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Bachelors - Education
BenedictineCollege
Atchison, KS05-2016
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training and development
- Sales expertise
- Profit maximization
- Customer service
- Leadership skills
Timeline
Area Manager
Enterprise Mobility
09.2022 - Current
Branch Manager
Enterprise Mobility
09.2020 - 10.2022
Assistant Manager
Enterprise Mobility
11.2018 - 10.2020
Management Trainee
Enterprise Mobility
12.2017 - 11.2018
Bachelors - Education
BenedictineCollege
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