Jordan Cook

• Delegated tasks and duties to grocery staff and communicated timeframes for completion.
• Conducted regular performance evaluations to identify areas for improvement within the team.
• Boosted employee morale by fostering a positive work environment and providing regular feedback.

Cash Office Associate

• Conducted regular audits of cash office operations, identifying areas for improvement and recommending actionable solutions.
• Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Investigated discrepancies of cash register and POS System totals to resolve errors.

Curbside Associate

• Provided exceptional customer service by addressing inquiries and resolving issues during the pickup process.
• Trained new employees on best practices for order selection and customer interaction protocols.
• Implemented process improvements that reduced order preparation time while maintaining high standards of quality.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

• Dean's List First Semester 2023
• Sister Circle Scholarship Recipient