Jordan Cruz
Florence
Summary
Knowledgeable Detention Officer with solid background in maintaining security and order within detention facilities. Proven ability to manage and resolve conflicts while ensuring safety of detainees and staff. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.
Overview
20
20
years of professional experience
Work History
Detention Officer
Akima Global Services
12.2020 - Current
- Conducted regular inspections of facilities, identifying potential security risks and implementing corrective measures.
- Managed detainee behavior through effective communication and conflict resolution techniques.
- Trained new detention officers on operational procedures and emergency response protocols.
- Maintained accurate records of detainee activities, contributing to efficient case management processes.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of detainees and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for detanees and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Regularly conducted security and sanitation checks.
Detention Officer
Asset Protection and Security Services
11.2019 - 12.2020
- Conducted regular inspections of facilities, identifying potential security risks and implementing corrective measures.
- Managed detainee behavior through effective communication and conflict resolution techniques.
- Trained new detention officers on operational procedures and emergency response protocols.
- Maintained accurate records of detainee activities, contributing to efficient case management processes.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of detainees and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Maintained a safe environment for detanees and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Regularly conducted security and sanitation checks.
Correctional Officer
Corecivic - La Palma
06.2013 - 11.2019
- Monitored inmate behavior to maintain safety and security within facility.
- Responded promptly to emergency situations, applying de-escalation techniques effectively.
- Supervised inmate activities, ensuring adherence to policies and procedures.
- Trained new officers on operational protocols and emergency response procedures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Correctional Officer
Corecivic - Red Rock
11.2011 - 06.2013
- Monitored inmate behavior to maintain safety and security within facility.
- Responded promptly to emergency situations, applying de-escalation techniques effectively.
- Supervised inmate activities, ensuring adherence to policies and procedures.
- Trained new officers on operational protocols and emergency response procedures.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Correctional Sergeant
Claremont Custody Center
09.2008 - 07.2011
- Supervised daily operations of correctional facility, ensuring compliance with safety protocols.
- Trained and mentored junior staff on conflict resolution and emergency response procedures.
- Implemented process improvements to enhance inmate management and reduce incidents.
- Coordinated inmate transportation, maintaining security and order throughout transit.
- Conducted regular inspections of facilities to ensure adherence to health and safety standards.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Completed daily work report sheets and delegated tasks to employees.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
Correctional Officer
Claremont Custody Center
10.2005 - 09.2008
- Conducted regular inspections of facilities to ensure compliance with regulations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Completed intake paperwork, fingerprints, and searches.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Ensured security of facility perimeter by conducting routine patrols.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
Education
High School Diploma -
Fresno High School
Fresno, CASkills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- Security procedures
- Report preparation
- Multitasking Abilities
- Decision-making
Timeline
Detention Officer
Akima Global Services
12.2020 - Current
Detention Officer
Asset Protection and Security Services
11.2019 - 12.2020
Correctional Officer
Corecivic - La Palma
06.2013 - 11.2019
Correctional Officer
Corecivic - Red Rock
11.2011 - 06.2013
Correctional Sergeant
Claremont Custody Center
09.2008 - 07.2011
Correctional Officer
Claremont Custody Center
10.2005 - 09.2008
High School Diploma -
Fresno High School
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