Jordan Dame
Kansas City,MO
Summary
Dedicated Sales Associate with history of success achieving customer satisfaction, retention, and referrals through continuous provision of top-quality services and support. Blending strong analytical and communication skills to identify and address individual needs of clients and recommend and promote products in alignment with preferences. Strategically driving full sales lifecycles and overseeing efforts of teams across high-traffic retail environments
Overview
19
19
years of professional experience
Work History
Insurance Specialist
Asurion
08.2023 - 08.2024
- Helped customers with questions, problems, and complaints in person and via telephone
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets
- Met quotas for insurance protection plans through upselling techniques
- Answered questions regarding store policies and merchandise.
Business Consultant
Sprint
05.2018 - 03.2019
- Entered details such as payments, account information, and call logs into computer system
- Responded to customer requests via telephone and email
- Developed complete business plans and operational strategies for new and existing businesses.
Business Sales Executive
ATT
03.2015 - 01.2018
- Maintained complete knowledge of all products, services, and procedures
- Expanded customer base by identifying needs, developing solutions, and delivering products
- Set up contracts, negotiated rates, and hammered out service terms
- Developed highly profitable pipeline based on multiple sales penetration techniques.
Customer Service Representative
Alliance Data
02.2015 - 08.2015
- Managed any unresolved customer issues to boost customer satisfaction and generate repeat business
- Assisted customers by listening and finding solutions to problems
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Produced timely and accurate reports about findings.
- Reviewed gathered information to assess or detect issues.
Collector
Van Ru Credit Corp
07.2013 - 07.2014
- Contacted customers to discuss payment schedules and set-up or immediately processed payments
- Reviewed accounts for compliance with repayment agreements; maintained compliance with fair debt practices and regulatory guidelines
- Used skip tracing and other techniques to locate debtors.
- Used advanced skip tracing tools to locate customers.
- Investigated background of claimants and witnesses to uncover past criminal activity.
Call Center Customer Service Representative
USA 800
04.2008 - 12.2011
- Handled all customer relations issues graciously and in accordance with company policies
- Developed reputation as efficient service provider with high levels of accuracy.
Collector/Skip Tracer
SST
06.2005 - 01.2008
- Used advanced skip tracing tools to locate customers.
- Interviewed former and current neighbors, friends, relatives, references and employers via telephone to obtain information pertaining to whereabouts of skips.
- Produced timely and accurate reports about findings.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Insurance Sales Agent
Asurion
08.2023 - 05.2024
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Education
High School Diploma -
Skills
- Product knowledge
- Upselling and cross-selling
- Interpersonal communication
- Customer service
- Relationship building
- Sales and marketing
- Business plans
- Project management
- LexisNexis
- Accurint
- 411
Timeline
Insurance Specialist - Asurion
08.2023 - 08.2024
Insurance Sales Agent - Asurion
08.2023 - 05.2024
Business Consultant - Sprint
05.2018 - 03.2019
Business Sales Executive - ATT
03.2015 - 01.2018
Customer Service Representative - Alliance Data
02.2015 - 08.2015
Collector - Van Ru Credit Corp
07.2013 - 07.2014
Call Center Customer Service Representative - USA 800
04.2008 - 12.2011
Collector/Skip Tracer - SST
06.2005 - 01.2008
Benton High School - High School Diploma,