Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Jordan Davis

Glendale,Arizona

Summary

Organized leader experienced in building positive rapport, inspiring trust and guiding teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sprint Specialist

DoorDash
11.2021 - Current
  • Maintained comprehensive notes of all interactions, allowing for efficient follow-up and enhanced overall service quality.
  • Streamlined communication channels by creating macros for the team leading to improved responsiveness to customer inquiries.
  • Conducted thorough research during a variety of projects to provide accurate information and resolve complex issues for customers.

Customer Success Advocate

Square (Weebly)
10.2019 - 03.2021
  • Was the first agent at Square to successfully cross train and work for both sides of the business, and went on to help polish the internship program at Square and assisted agents in getting roles they desired at Weebly and vice versa.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions for business owners.

Collections Account Manager

Discover Financial Services
05.2017 - 04.2019
  • Completed management training course and worked as an acting team coach leading a team and doing 1:1's.
  • Proposed, helped create, and implemented a new training system that Discover Card has trained hundreds of agents on to date and continues to train agents on years later.


Skills

  • New hire training
  • Copy-writing and editing
  • Detail oriented
  • One-on-one support
  • Performance improvement

References

Aiden Smith (480)-815-2976

Former Team Lead (DoorDash)


Daniel Minor (562)-416-1653

Former Direct Report (Discover Card)

Certification

  • DFS Management Training - 2017-2019
  • Leadership, LinkedIn - 2023
  • Inclusive Leadership, LinkedIn - 2023
  • Project Management: Solving Common Project Problems, LinkedIn- 2023
  • Foundations of Diversity, Equity, Inclusion, and Belonging, LinkedIn- 2023

Timeline

Sprint Specialist

DoorDash
11.2021 - Current

Customer Success Advocate

Square (Weebly)
10.2019 - 03.2021

Collections Account Manager

Discover Financial Services
05.2017 - 04.2019

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Jordan Davis