Jordan Donahue
Garland
Summary
Compassionate and dedicated individual with a solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Ophthalmologist Assistant
Glaucoma Associates of Texas
03.2021 - Current
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optometry Technician
Plano Eye Associates
11.2018 - 11.2020
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
Mental Health Technician
Methodist Medical Center
06.2017 - 05.2018
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Education
Associate Degree In Nursing - Nursing
Trinity Valley Health Science Center
Terrell05.2025
Skills
- Patient care
- Patient education
- Medication administration
- Minor surgery assistance
- Telephone triage
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Adaptability
- Effective communication
- Patient assessment
- Physician support
- Heartsaver CPR AED (CPR AED)
Timeline
Ophthalmologist Assistant
Glaucoma Associates of Texas
03.2021 - Current
Optometry Technician
Plano Eye Associates
11.2018 - 11.2020
Mental Health Technician
Methodist Medical Center
06.2017 - 05.2018
Associate Degree In Nursing - Nursing
Trinity Valley Health Science Center
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