Jordan Drumgole
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Able to work well in teams, adapt to changing needs, and maintain a dedicated focus on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Toyota Center
03.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Delivery Driver
Amazon
02.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Debt Collector/Customer Service
The CMI Group
05.2022 - 10.2022
- Assisting customers with paying off debts pertaining to medical bills.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Warehouse Worker
Amazon DSP
01.2022 - 05.2022
- Lifting up to 75 pounds
- Scanning packages, sorting
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with meticulous attention to order picking and packaging.
Customer Service Representative
CEVA Logistics
05.2021 - 01.2022
- Tracking down delivery packages
- Assisting customers with refunds
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Call Center Customer Service Representative
KeyStaff
12.2020 - 05.2021
- Assistant callers with anything they need assistance with
- Typing skills
- Good pacing skills
- Customer service
- Remote worker
Security Officer
ALLIED UNIVERSAL
01.2020 - 12.2020
- Worked at a hospital, monitoring the building and also the parking lot. Greeting customers
Overnight Cashier
Timewise Food Store
01.2019 - 05.2019
- Overnight stocking, cleaning the restrooms, mopping the floor. Also handling customers who come to the window
Cashier
Kroger Stores
07.2018 - 12.2018
- I was a front end-cashier, helped customers out when needed help. Always kept the front end clean and ready for a customer.
Education
HS Diploma - College Prep.
Desert Rose High School
Las Vegas, NV05.2018
Skills
- Cash Handling
- Microsoft Office 4 years
- Cashiering
- Team Member
- Windows (3 years)
- Computer Operation
- Typing
Certification
- First Aid Certification
- Guard Card
- PERC Card
- CPR Certification
Timeline
Customer Service Representative
Toyota Center
03.2024 - 05.2025
Delivery Driver
Amazon
02.2023 - 01.2024
Debt Collector/Customer Service
The CMI Group
05.2022 - 10.2022
Warehouse Worker
Amazon DSP
01.2022 - 05.2022
Customer Service Representative
CEVA Logistics
05.2021 - 01.2022
Call Center Customer Service Representative
KeyStaff
12.2020 - 05.2021
Security Officer
ALLIED UNIVERSAL
01.2020 - 12.2020
Overnight Cashier
Timewise Food Store
01.2019 - 05.2019
Cashier
Kroger Stores
07.2018 - 12.2018
HS Diploma - College Prep.
Desert Rose High School
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