Jordan Duval
Woodville,WI
Summary
Operations professional committed to maintaining high standards and achieving impactful results. Proven track record of enhancing operational efficiency and driving business goals through data-driven decision-making. Highly collaborative team player who thrives in dynamic environments and consistently delivers reliable outcomes. Strong skills in data analysis and process optimization, ensuring streamlined operations and continuous improvement.
Overview
12
12
years of professional experience
Work History
Scheduling Operations Analyst
Regions Hospital
12.2018 - Current
- Design, develop and implement projects across multiple areas for department and organizational initiatives
- Prepare financial and accessibility reports through data analysis
- Conduct needs analysis and propose, design and implement strategies to meet objectives
- Manage and coordinate staffing for 150+ employees
- Design, Develop and Deliver training materials to multiple audiences
- Maintain person-focused approach to all projects, interactions and improvements
- Manage multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards
- Create custom reports and visualizations to support decision-making processes.
- Conduct data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Assess operational performance to identify areas for improvement.
- Collaborate with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Optimize operational efficiency by analyzing and streamlining processes
Rehab Reception Coordinator
Regions Hospital
11.2012 - 12.2018
- Complex coordination of services across multiple departments
- Design, develop and lead training
- Provide compassionate and knowledgeable support to multiple audiences
- Collaborated with management on special projects, demonstrating versatility in handling diverse tasks.
- Provided exceptional support during peak periods of activity by multitasking effectively under pressure.
- Organized essential documents using electronic filing systems, improving accessibility for all employees.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
Education
Bachelor’s Degree - Healthcare Management
Rasmussen University
St. Cloud, Minnesota12-2025
Associate of Science -
St. Paul College
St. Paul, MinnesotaUniversity of Minnesota Rochester
Rochester, MinnesotaSkills
- EPIC Hyperspace proficient
- HBI & Power BI Analytics
- Operational efficiency
- Cross-functional teamwork
- Strategic Planning
- Analytic Thinking
- Microsoft Suites
- Strong Communication Skills
- Adaptable
- Time Management
- Data analysis
- Project management
Timeline
Scheduling Operations Analyst
Regions Hospital
12.2018 - Current
Rehab Reception Coordinator
Regions Hospital
11.2012 - 12.2018
Bachelor’s Degree - Healthcare Management
Rasmussen University
Associate of Science -
St. Paul College
University of Minnesota Rochester
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