Jordan Elgarten
Port Jervis,NY
Summary
Goal-oriented with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
10
10
years of professional experience
Work History
Store Leader
Gamestop
10.2016 - Current
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Planned optimal workflow through successful scheduling and task delegation.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Elevated team performance with motivational approach and excellent training abilities.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Managed efficient cash register operations.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Baker Clerk
Shoprite
10.2014 - 11.2019
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Prepared dough for variety of pastries, cakes and breads.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Trained new employees on bakery methods and procedures.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Packaged finished products for sale.
- Created appealing displays to showcase products in bakery.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Head Baker
Dana's Bakery
06.2014 - 09.2016
- Trained and supervised new employees on bakery operations and procedures.
- Analyzed customer preferences to design and create tailored products.
- Continuously researched current trends in baked goods markets, incorporating popular flavors and styles into the bakery''s menu offerings.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Produced consistently high-quality baked goods for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Resolved customer concerns with positive approach and constructive strategies.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Education
Associate of Arts - Baking And Pastry Arts
Sullivan County Community College
Loch Sheldrake, NYSkills
- Cash Management
- Team Management
- Employee Development
- Adaptable and Flexible
- Cash Drawer Management
- Team Leadership
- Customer experience management
- Honest and Dependable
- Leading Staff Meetings
- Flexible Schedule
Community Event Organizer
I host and lead team based reoccurring events that require immense communication, creative problem solving and strict time management.
Timeline
Store Leader
Gamestop
10.2016 - Current
Baker Clerk
Shoprite
10.2014 - 11.2019
Head Baker
Dana's Bakery
06.2014 - 09.2016
Associate of Arts - Baking And Pastry Arts
Sullivan County Community College