JORDAN ERNST
Customer Service
Dudley,NC
Summary
Driven Substitute Teacher adapt at overseeing classes on a long-term basis to cover for medical or personal absences. A passionate educator with an in-depth approach to learning. Successfully leverages a wide range of instructional approaches. Proven history of jumping into lesson plans without skipping content or losing time for student progress. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and a solid understanding of classroom technology.
Driven and resourceful administrative professional with 2+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hardworking Gymnastics Coach experienced in training and developing high-quality athletes. Knowledgeable about correct techniques, safety requirements and coaching strategies. Pursuing a new professional opportunity with room for advancement.
Overview
8
8
years of professional experience
Work History
Office Administrator
Midlands Roofing And Exteriors
Columbia, SC
04.2023 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Answered phone calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Substitute Teacher
DODEA Schools
Fort Stewart, GA
04.2021 - 03.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Helped students develop life-long learning skills and good study habits.
- Developed rules and set goals to maintain order in classroom.
- Assigned, explained and graded homework.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Substitute Teacher
DODEA Schools
Fort Rucker, AL
09.2020 - 12.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Assigned, explained and graded homework.
Assistant Mens Gymnastics Coach
Carolina Gymnastics Center
06.2016 - 05.2020
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Promoted good sportsmanship with competing teams on- and off-field.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Prepared athletes for special competitions and tournaments.
- Taught students how to perform various maneuvers and other special techniques.
Secretary
Columbia Mortguage Corp
Columbia, SC
06.2016 - 04.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Scheduled appointments and conducted follow-up calls to clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science - Business Management And Marketing
University of Phoenix
Tempe, AZ02.2026
High School Diploma -
Blythewood High School
Blythewood, SC06.2016
Skills
- Administrative Updates
- Small Group Tutoring
- Enforcing Classroom Rules
- Classroom Integration
- Interest Promotion
- Educational Settings
- Staff Collaboration
- Special Assignments
- Student Needs Assessments
- Classroom Managment
- Positive Reinforcement Strategies
- Behavior Management
- Organization and Planning
Accomplishments
- Worked with an AVID program that works with children with disabilities for over 6 years
- Supervised a team of 20 kids while traveling to competitions.
- Specialized in substituting for Special needs classes.
Timeline
Office Administrator
Midlands Roofing And Exteriors
04.2023 - 01.2024
Substitute Teacher
DODEA Schools
04.2021 - 03.2023
Substitute Teacher
DODEA Schools
09.2020 - 12.2020
Assistant Mens Gymnastics Coach
Carolina Gymnastics Center
06.2016 - 05.2020
Secretary
Columbia Mortguage Corp
06.2016 - 04.2020
Bachelor of Science - Business Management And Marketing
University of Phoenix
High School Diploma -
Blythewood High School