Jordan Fahrbach
Oakland,CA
Summary
Goal-driven professional looking to grow within the organization. Offering valuable contributions in all facets of administrative activities derived from a diverse, 16-year background in healthcare. Organized and successful at managing multiple priorities with efficiency and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Receptionist
Kaiser Permanente
01.2019 - Current
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Provided administrative support to staff members and physicians by handling correspondence, and managing office supplies and inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phones promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
- Operated a multi-line telephone system to answer and direct high volume of calls.
Pharmacy Customer Service Representative
Kaiser Permanente
03.2008 - 12.2018
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO04.2024
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO01.2023
Skills
- Customer Service
- Administrative and Clerical Support
- Scheduling
- Time Management
- Customer/Client Relations
- Telephone Skills
- Record Preparation
- Verbal and Written Communication
- Organization Skills
- Medical Terminology
Timeline
Receptionist
Kaiser Permanente
01.2019 - Current
Pharmacy Customer Service Representative
Kaiser Permanente
03.2008 - 12.2018
Master of Science - Healthcare Management
Colorado Technical University
Bachelor of Science - Psychology
Colorado Technical University
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