Jordan Farrell
Grand Rapids,MI
Summary
Experienced in various facets of customer service industry. Adept at handling high-pressure work environments with minimal downtime. Dedicated team player with proven track record in training and resolving complex issues. Exceptional interpersonal skills for effective communication and connection with others. Strong time management abilities for efficient task completion.
Overview
3
3
years of professional experience
Work History
Host
The Chop House
10.2023 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cleaner
United Cleaning Services
03.2023 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Dishwasher
Olive Garden
11.2022 - 03.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
General Cleaner
Enviroclean Janitorial & Maintenance Services
04.2022 - 10.2022
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Assistant Teacher
Apple Tree Daycare & Preschool Center
10.2021 - 04.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
Education
Associate of Arts - Sociology
Grand Rapids Community College
Grand Rapids, MI05.2024
Skills
- Phone Inquiries
- Procedure Preparation
- Time Management
- Floor Maintenance
- Stocking and Replenishing
- Safety and Supervision
Timeline
Host
The Chop House
10.2023 - Current
Cleaner
United Cleaning Services
03.2023 - 08.2023
Dishwasher
Olive Garden
11.2022 - 03.2023
General Cleaner
Enviroclean Janitorial & Maintenance Services
04.2022 - 10.2022
Assistant Teacher
Apple Tree Daycare & Preschool Center
10.2021 - 04.2022
Associate of Arts - Sociology
Grand Rapids Community College
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