Jordan Ferguson
Taylor,MI
Summary
Proven Dispatcher at Load One, adept in customer service and dispatch software, excelled in managing high-stress situations and ensuring timely deliveries. Demonstrated exceptional problem-solving abilities and reliability, contributing significantly to departmental success by meeting key performance metrics. Skillfully coordinated with drivers and personnel, enhancing customer relationships through efficient route planning and real-time updates.
Overview
9
9
years of professional experience
Work History
Dispatcher
Load One
06.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Provided customers with information on products and services.
Skills
- Customer service
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Dispatch coordination
- Customer relationship management
- Routing orders
- Multitasking Abilities
- Repair scheduling
- Problem-solving abilities
- Reliability
Timeline
Dispatcher
Load One
06.2015 - Current
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