Jordan Foster
New Haven,CT
Summary
Detail-oriented professional with hands-on experience in guest services and event coordination. Known for exceptional problem-solving skills and collaboration with teams to deliver seamless operations, driving guest satisfaction and loyalty.
Overview
1
1
Language
7
7
years of professional experience
Work History
Front Desk Agent
Omni Hotels & Resorts
New Haven, Connecticut
05.2025 - Current
- Greeted guests upon arrival to ensure seamless check-in experiences.
- Facilitated check-in process, engaging patrons to create welcoming and positive interactions.
- Provided exceptional customer service, ensuring compliance with company policies and enhancing guest satisfaction.
- Managed phone inquiries, offering detailed information on services and amenities to enhance guest experience.
Omni Care Intern-Food and Beverage
Omni Hotels & Resorts
New Haven, Connecticut
05.2025 - 08.2025
- Coordinated banquet operations, ensuring adherence to quality service standards for enhanced guest experiences.
- Collaborated with kitchen staff to guarantee timely food service and presentation.
- Coordinated with event planners to deliver seamless service during large gatherings.
- Organized and supervised staff for efficient banquet execution.
- Welcomed guests upon arrival at events. upon arrival, assisting with inquiries to promote satisfaction throughout events.
- Resolved guest complaints effectively, maintaining service quality and enhancing guest satisfaction during banquets.
- Helped set up banquet tables, chairs, and linens before events. and breakdown of banquet tables, chairs, linens, and equipment.
Cashier/Sales Associate
UNIQLO
Providence, Rhode Island
09.2024 - 06.2025
- Guided customers in locating products and delivered essential product information to enhance satisfaction.
- Organized checkout area to streamline transactions and improve customer flow.
- Worked with team members to improve store operations and elevate service quality.
- Restocked merchandise on shelves to ensure product availability.
Cashier/Boba Barista
Vivi Bubble Tea
11.2022 - 12.2022
- Delivered friendly customer service, guiding customers in menu selection and addressing inquiries to enhance their experience.
- Ensured product freshness and quality, contributing to high service standards and customer satisfaction.
- Managed inventory by restocking supplies during shifts, maintaining product availability for seamless service.
- Collaborated with team members to maintain efficient service flow during peak hours.
Cake Decorating Instructor
Trackside Teen Center
Wilton , CT
04.2021 - 06.2021
- Designed engaging cake decorating curricula for youth learners.
- Demonstrated diverse decorating techniques with fondant and buttercream.
- Mentored aspiring bakers, offering tailored guidance to enhance decorating skills.
- Organized interactive workshops to promote creativity and collaboration among participants.
Cashier/Sales Associate
Michaels Craft Store
Wilton, Connecticut
09.2019 - 05.2021
- Greeted customers, providing information about products and services to enhance their shopping experience.
- Assisted customers in locating specific products and offered expert advice.
- Resolved customer inquiries and concerns with professionalism.
- Delivered exceptional customer service through active listening and engagement, fostering positive interactions.
- Restocked merchandise on shelves, ensuring product availability for customers.
- Maintained cleanliness of checkout area, including countertops and registers.
- Assisted in training new cashiers on company procedures. new cashiers on company policies and procedures.
Education
Bachelor of Science - Food And Beverage Entrepreneurship
Johnson & Wales University
Providence, RI08-2025
Associate of Science - Baking And Pastry Arts
Johnson & Wales University
Providence, RI06-2025
ENSP Diploma - Baking And Pastry Arts
Ecole Ducasse
Yssingeaux, France 06-2023
Skills
- Front desk operations
- Guest experience management
- Customer management
- Guest service
- Customer service
- Event setup
- Kitchen collaboration and teamwork
Languages
Korean
Professional
Timeline
Front Desk Agent
Omni Hotels & Resorts
05.2025 - Current
Omni Care Intern-Food and Beverage
Omni Hotels & Resorts
05.2025 - 08.2025
Cashier/Sales Associate
UNIQLO
09.2024 - 06.2025
Cashier/Boba Barista
Vivi Bubble Tea
11.2022 - 12.2022
Cake Decorating Instructor
Trackside Teen Center
04.2021 - 06.2021
Cashier/Sales Associate
Michaels Craft Store
09.2019 - 05.2021
Bachelor of Science - Food And Beverage Entrepreneurship
Johnson & Wales University
Associate of Science - Baking And Pastry Arts
Johnson & Wales University
ENSP Diploma - Baking And Pastry Arts
Ecole Ducasse