Jordan Gambucci

Colorado Springs,CO

Summary

Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

years of professional experience

Work History

Esthetician

Self

10.2016 - Current

Delivered customized skincare treatments using advanced techniques and products to enhance client satisfaction.
Educated clients on skincare regimens and product benefits, fostering long-term relationships and loyalty.
Implemented new protocols for sanitation and safety compliance, enhancing overall operational efficiency.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.

Retreat Director

Massage Heights

02.2022 - 09.2025

Coordinated logistics for retreat activities, ensuring seamless execution of schedules and resources
Assisted in developing retreat themes and content, enhancing participant engagement and satisfaction
Managed registration processes, providing support to all staff
Collaborated with vendors to secure services and materials needed for retreats
Payroll Prep and process for 20+ employees
Several outside events to promote business
Oversee daily operations, Ensuring monthly goals are met
Guest relations
Coachings

Bartender/Server Trainer

Thirsty Parrot Bar and Grill

05.2008 - 01.2020

Crafted and served a diverse range of cocktails and beverages, ensuring quality and presentation.
Managed bar inventory, including ordering supplies and minimizing waste through effective stock management.
Trained new bartenders on drink preparation, customer service techniques, and safety protocols.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Maintained cleanliness and organization of bar area in compliance with health regulations and safety standards.
Engaged with customers to provide personalized recommendations
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Esthetics License - Esthetics

International Salon And Spa Academy

Colorado Springs, CO

09-2016

Nail Technician License - Nail Technician

The Salon Professional Academy