Jordan Garcia
Rowlett
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/BDM
Jarrod Rush State Farm
Richardson
2022.07 - 2026.05
- Oversaw day-to-day operations of insurance department, making strategic decisions on staffing, resource allocation, budgeting, and identifying growth opportunities.
- Fostered relationships with key stakeholders, improving client satisfaction and retention rates through targeted engagement strategies.
- Developed and implemented comprehensive insurance policies, enhancing client coverage options and addressing specific client needs.
- Trained and mentored junior staff on best practices in insurance management and customer relations.
- Analyzed market trends to adjust product offerings, improving competitiveness in the industry.
- Collaborated with underwriting teams to assess risk factors and determine policy terms.
- Conducted regular audits of insurance claims to ensure compliance with company standards.
Unit Secretary
Covenant Medical Center
Lubbock
2020.09 - 2022.05
- Coordinated patient admissions and discharges, ensuring smooth workflow within departments.
- Maintained accurate medical records, adhering to confidentiality standards and regulations.
- Facilitated communication between medical staff, patients, and families, improving care coordination and patient satisfaction.
- Processed incoming calls and directed inquiries to appropriate personnel, ensuring timely responses and efficient workflow.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Enhanced positive patient experiences by greeting visitors, providing directions, and addressing inquiries promptly.
- Ensured compliance with privacy policies and HIPAA regulations in handling sensitive patient information.
Footwear Associate
Academy Sports and Outdoors
Lubbock
2018.03 - 2021.09
- Assisted customers in selecting footwear based on individual needs and preferences.
- Provided product knowledge to enhance customer shopping experiences and drive sales.
- Resolved customer inquiries and concerns promptly, strengthening customer relationships and satisfaction.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Collaborated with team to design visually appealing merchandise displays, enhancing customer engagement.
- Organized stockroom for efficient inventory management and easy product accessibility.
- Implemented effective restocking procedures to ensure timely availability of popular items.
- Operated POS system to process transactions accurately and efficiently.
- Trained new associates on store policies, procedures, and customer service standards.
- Supported Footwear Department Manager in scheduling tasks and managing employee workloads.
Education
High School Diploma -
Penn Foster High School
RemoteSkills
- Office management
- Office administration
- Administrative support
- Operational management
- Workflow optimization
- Compliance monitoring
- Customer service
- Customer relations
- Relationship building
- Staff training
- Training and coaching
- Team leadership
- Effective communication
- Problem solving
- Organizational skills
- Problem solving
Certification
- Licensed in Property and Casualty
- Life, Health and HMO
Timeline
Office Manager/BDM
Jarrod Rush State Farm
2022.07 - 2026.05
Unit Secretary
Covenant Medical Center
2020.09 - 2022.05
Footwear Associate
Academy Sports and Outdoors
2018.03 - 2021.09
High School Diploma -
Penn Foster High School