Jordan Gayles
Lubbock
Summary
Results-driven professional with over five years of experience in operational and strategic roles. Skilled in managing business operations, delivering outstanding customer service, and employing effective problem-solving techniques. Strong communicator committed to enhancing team performance and improving client experiences.
Overview
4
4
years of professional experience
Work History
Office Assistant
Havertys Furniture
Lubbock, TX
02.2026 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for appointments and deliveries, optimizing resource allocation.
- Maintained accurate inventory records using internal management systems to support stock control.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Handled customer complaints with discretion, initiating and tracking customer service tickets to full resolution.
Hotel Gift Shop Associate
Travel Traders LLC
Dallas, TX
06.2023 - 01.2026
- Welcomed and assisted customers, ensuring a positive shopping experience by addressing their needs and answering product-related inquiries.
- Processed customer transactions efficiently using the company’s point-of-sale system, maintaining accuracy and speed.
- Managed opening and closing procedures for hotel gift shop, balancing cash register, preparing daily deposits, and securing premises to ensure smooth operations.
- Maintained inventory levels by restocking shelves, processing incoming deliveries, and organizing backstock to ensure product availability and store readiness.
- Operated the gift shop independently for extended periods, consistently upholding operational standards and providing excellent customer service.
- Ensured a clean and organized shopping environment, adhering to health and safety regulations.
- Coordinated with hotel departments to fulfill special orders or requests from gift shop customers, improving overall service quality.
- Enhanced customer satisfaction through personalized assistance and tailored product recommendations, fostering a welcoming shopping environment.
Target Apparel Associate
Target
Dallas, TX
08.2022 - 01.2023
- Maintained neat and organized apparel section by folding and hanging clothing according to store standards, enhancing product visibility.
- Displayed and organized products in store to help customers locate products easily.
- Enhanced store presentation by dusting, styling mannequins, cleaning, and restocking merchandise, creating an inviting shopping environment.
- Arranged and showcased products strategically in store, facilitating easy customer access and improving overall shopping experience.
- Executed daily operational tasks, including zoning, folding, hanging, and organizing apparel, to ensure a neat and attractive presentation.
- Operated fitting rooms, assisting guests with size selection, managing try-ons, and keeping the area clean and orderly.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Supported promotional activities by setting up and maintaining seasonal displays, ensuring timely and accurate placement of promotional signage.
Lowes Associate
Lowe's Home Improvement
Dallas
01.2022 - 05.2022
- Cultivated positive connections with customers to improve engagement. and customer service through daily communication and interaction
- Improved customer connection by addressing needs promptly. by promptly identifying needs and wants
- Elevated customer contentment by addressing feedback. significantly within department
- Enhanced customer experiences by delivering superior service, resolving issues, and merchandising effectively.
- Maximized customer interactions by promptly identifying needs and wants
- Managed customer relations and customer service through daily communication and interaction
Education
Bachelor of Science - Business Marketing
Texas Tech
Lubbock, TX03-2027
Skills
- Data Entry
- File and Records Management
- Customer Service
- Cash Handling Accuracy
- Team Collaboration
- Office management
- Professional Communication & Persuasion
- Consultative & "Non-Sales" Selling
- B2B Relationship Cultivation
- Management Skills
- Strategic Planning and Coordination
Timeline
Office Assistant
Havertys Furniture
02.2026 - Current
Hotel Gift Shop Associate
Travel Traders LLC
06.2023 - 01.2026
Target Apparel Associate
Target
08.2022 - 01.2023
Lowes Associate
Lowe's Home Improvement
01.2022 - 05.2022
Bachelor of Science - Business Marketing
Texas Tech