- Animal Care
- Reading
- Yoga
- Watching Movies and TV Shows
- Music
- Outdoor Recreation
- Historical Exploration
- Rollerskating
- Journaling
Jordan Gendron
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Desk Associate
Tops Friendly Markets
Sanborn, NY
07.2022 - 10.2025
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Maintained knowledge of products and services to address client needs effectively.
- Documented customer interactions, ensuring clear communication for follow-up actions.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to new tools and software for efficient problem-solving.
- Contributed to a positive work environment through effective teamwork and communication.
- Supported training initiatives by sharing knowledge with new staff members.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled returns and exchanges, resolving customer issues promptly and professionally.
- Implemented inventory control measures to minimize discrepancies during shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
- Collaborated with team members to ensure seamless office operations during peak periods.
- Utilized multi-line phone systems effectively, maintaining professionalism under pressure.
- Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
- Supervised cleaning operations, ensuring adherence to safety and hygiene standards.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
Sales Associate
Family Dollar
Sanborn, NY
12.2022 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishments.
- Operated point-of-sale systems efficiently to facilitate smooth transactions.
- Collaborated with team members to ensure optimal store organization and cleanliness.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Mr. & Mrs. Catering
Small Business Administration
North Tonawanda, NY
05.2016 - 07.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Implemented improved workflows for washing, drying, and storing kitchenware, enhancing productivity.
- Assisted in maintaining cleanliness of kitchen areas, adhering to health regulations consistently.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Quality control
- Dispute resolution
- Customer education
- Product and service solutions
- Multi-line phone talent
Interests
Timeline
Sales Associate
Family Dollar
12.2022 - 02.2023
Customer Service Representative/Desk Associate
Tops Friendly Markets
07.2022 - 10.2025
Mr. & Mrs. Catering
Small Business Administration
05.2016 - 07.2016
High School Diploma -
North Tonawanda High School