Jordan Glesmann
Omaha,NE
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing a role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Relations & Sales Supervisor
Milan Laser Hair Removal
02.2023 - Current
- Development and coaching Client Care & Sales Specialists and quality control resulting in conversion success
- Auditing of text, email, and chat threats along with recorded calls between Specialists and leads/ existing clients to ensure accuracy of information and consistent world class customer service
- Being available and open for questions and in the moment coach-able feedback for team members
- Communicating regularly with field Clinic Managers and Regional Sales Managers regarding Key Performance Indicators, conflict resolutions, and protocol
- Track and review team member's daily and weekly timecards and PTO requests
- Interviewing, hiring, and on-boarding of Client Care & Sales Specialists and Customer Service Representatives
- Partner with HR to collect and input incident reports in order to deliver corrective actions when necessary
Client Care & Sales Specialist
Milan Laser Hair Removal
05.2021 - 02.2023
- Promptly responded to approximately 45-90 inquiries a day via call, text, email, and live chat to answer any questions regarding Milan, laser hair removal, and promotions with the ultimate goal of scheduling an in-clinic consultation
- Built and sustained relationships with both prospective and current clients by providing excellent customer service
- Scheduled treatment appointments and answered billing questions from existing clients
- Effectively maintained professional contact and follow up with potential clients
- Communicated regularly with field Clinic Managers and Regional Sales Managers regarding potential and existing client sales, scheduling, reviews and refunds
Family Law Paralegal
Gebhardt Emerson Moodie Bonanno, LLC
08.2020 - 02.2021
- Drafted, reviewed and filed pleadings with the County and District Courts
- Corresponded via phone and email with clients, opposing parties and counsels as well as Court Clerks
- Gathered, organized, and maintained physical and electronic case files
- Prepared Subpoenas, arranged service and processed with the Courts
- Maintained attorneys' calendars with deadlines, hearings, conferences, mediations, and trials
- Managed communication between counsel, clients and court
Client Intake & Retention Manager
The Harris Law Firm, P.C
07.2019 - 08.2020
- In addition to the Intake & Retention Specialist duties listed below, the Intake & Retention Manager was responsible for:
- Quarterly reviews for individual Intake Specialists
- Conducting interviews when hiring new Specialists
- Approving or denying PTO requests and maintaining a functional team calendar at all times
- Providing weekly updates to Partners as to the processes and performance of the Intake Team
Client Intake & Retention Specialist
The Harris Law Firm, P.C
03.2018 - 07.2020
- Answered intake calls and initial potential client inquiries in a high volume and fast paced environment
- Preliminary intake included:
- Information gathering, conflict checks, and scheduling initial consultations for multiple attorney calendars
- Collecting payments including consultation fees, retainer payments, retainer replenishments, and invoice payments
- Drafting, sending, receiving, and processing retention documents
- Creating, opening, and inputting new client information into the firms database
Family Law Paralegal
The Harris Law Firm, P.C
08.2017 - 03.2018
- Drafted initial motions, responses, sworn financial statements, child support worksheets, and Subpoenas
- Prepared exhibit and trial notebooks
- Reviewed and revised pleadings
- Filed pleadings through the State's electronic CCEF system
- Requested and responded to discovery requests, interrogatories, and other pertinent case documentation
- Ran weekly case review meetings with attorneys
- Managed attorney's calendars
Family Law Paralegal / Expert Coordinator
Wheeler Trigg O'Donnell, LLP
11.2015 - 08.2017
- Coordinated with local counsel and trail experts to obtain case materials in preparation for upcoming depositions and trial testimonies
- Booked flights and reserved conference rooms at various hotels throughout the United States, as well as reviewed and analyzed deposition notices, transcripts and errata sheets
- Assisted in organizing exhibits, proof-reading drafts and gathering materials to ensure the attorney was set up for success
- Superior communication skills allowed me to maintain excellent relationships with clients, counsels, third parties, and government agencies both telephonically and via email
Legal Assistant
Marks Clare and Richards, LLC
05.2014 - 10.2015
- Answered incoming inquires, catalogued files, distributed mail, interacted with clients, and maintained the internal client database all while typing 70+ words per minute
- My strong organizational skills allowed me to assist three Partners with scheduling upcoming due dates, hearings, trials, depositions and client meetings
- E-filed pleadings and confirmed receipts with the Courts at County, District, and State levels
Education
Bachelor of Science - Criminal Justice, Women and Gender Studies
University of Nebraska at Kearney
Kearney, Nebraska12.2011
Skills
- Performance tracking and evaluation
- Continuous process enhancement
- Sales team development and management
- New hire onboarding
- Outcome-oriented goal development
- Key performance indicator analysis
- Analytical problem-solving
- Effective sales and communication techniques
- Lead conversion strategy
- Proven sales ability
- Service excellence
- Task coordination
Certification
- Intake University 7-week training course, The Rainmaker Institution, 01/01/18 and 12/31/20
- Management and Leadership Skills for First-time Supervisors and Managers, National Seminars Training (NST) SkillPath
Timeline
Client Relations & Sales Supervisor
Milan Laser Hair Removal
02.2023 - Current
Client Care & Sales Specialist
Milan Laser Hair Removal
05.2021 - 02.2023
Family Law Paralegal
Gebhardt Emerson Moodie Bonanno, LLC
08.2020 - 02.2021
Client Intake & Retention Manager
The Harris Law Firm, P.C
07.2019 - 08.2020
Client Intake & Retention Specialist
The Harris Law Firm, P.C
03.2018 - 07.2020
Family Law Paralegal
The Harris Law Firm, P.C
08.2017 - 03.2018
Family Law Paralegal / Expert Coordinator
Wheeler Trigg O'Donnell, LLP
11.2015 - 08.2017
Legal Assistant
Marks Clare and Richards, LLC
05.2014 - 10.2015
Bachelor of Science - Criminal Justice, Women and Gender Studies
University of Nebraska at Kearney
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