Jordan Goakey
Student Nurse
Puyallup,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Currently working to obtain Nursing degree to be able to be apart of a healthcare team in order to deliver high quality care for those in the community.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
The Bean Tree Espresso
Puyallup, WA
03.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Guest Service Representative
Onyx Spa And Salon
Puyallup, WA
06.2021 - 12.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained quality guest experience while following Covid 19 pandemic protocols
Shift Lead
Baskin Robbins Ice Cream
Puyallup, WA
03.2019 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Barista
Three Coffee
Puyallup, WA
09.2018 - 06.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Complied with standards for merchandising, stocking and storing product.
- Created original artwork for specials board display daily.
Education
Bachelor of Science - Nursing
Pacific Lutheran University
Tacoma, WA12.2023
Associate of Arts - Pre-Nursing
Pierce College
Puyallup, WA06.2020
Skills
- Oral and Written Communication
- Leadership
- Problem Solving
- Adaptability
- Attention to Detail
- Critical Thinking
- Organization
- Time Management
- Professionalism
- First Aid/CPR
- Decision-Making
- Active Listening
Certification
- BLS - Basic Life Support
Volunteer
- Good Samaritan Hospital (PACU)
- Relay for Life
- Church volunteer
Timeline
Guest Service Representative
Onyx Spa And Salon
06.2021 - 12.2021
Barista
The Bean Tree Espresso
03.2020 - Current
Shift Lead
Baskin Robbins Ice Cream
03.2019 - 06.2020
Barista
Three Coffee
09.2018 - 06.2019
Bachelor of Science - Nursing
Pacific Lutheran University
Associate of Arts - Pre-Nursing
Pierce College
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