Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Jordan Gomez

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Marios Pizzeria & Restaurant
08.2021 - Current
  • Delivered food to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Service Valet

Parking Systems
10.2022 - 08.2023
  • Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
  • Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
  • Maintained a safe and secure environment with vigilant monitoring of the valet zone.
  • Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
  • Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
  • Safeguarded client property by diligently inspecting vehicles for damage upon arrival and departure.
  • Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
  • Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
  • Accelerated vehicle retrieval times through effective communication with team members and proper key management.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Drove varied vehicles, including luxury and sports models, safely and legally.

Event Coordinator/Event Planner

Above And Beyond Ent.
05.2020 - 02.2022
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Performed event coordination for larger parties and gatherings.

Valet Parking Supervisor

Solutions Valet
02.2021 - 08.2021
  • Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
  • Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
  • Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
  • Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
  • Upheld exceptional standards of cleanliness throughout valet areas, contributing to a positive impression on guests.
  • Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.

Photographer/Photo Editor

Scarmedia Inc. Video And Production
04.2020 - 04.2021
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Photographer/Photo Editor

Scarmedia Inc. Video And Production
06.2019 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Sales Associate

Modells Sporing Goods
03.2019 - 03.2020
  • Prepared merchandise for sales floor by pricing or tagging
  • Helped customers locate products and checked store system for merchandise at other sites
  • Worked alongside retail representatives to enhance product presentations and advertising collateral
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Arts - Liberal Arts And Sciences

Nassau Community College
Garden City, NY
2025

High School Diploma -

Farmingdale Senior High School
Farmingdale, NY
06.2020

Skills

  • Cash Handling
  • Policies and Procedures
  • Complaint Resolution
  • Employee Training
  • Price Identification
  • Customer Transactions
  • Cleaning and Sanitizing
  • Fitting Room Oversight
  • Credits and Refunds
  • Customer Service
  • Teamwork and Collaboration
  • Positive Attitude
  • Valid Driver's License
  • Attention to Detail
  • Dependable and reliable
  • Stocking and Inventory
  • Defensive driver training

Hobbies and Interests

  • Music Recording Artist
  • Music Producing/Engineering
  • Photography
  • Video filming/editing
  • Social Media Marketing

Languages

Spanish
Native or Bilingual

Timeline

Service Valet

Parking Systems
10.2022 - 08.2023

Delivery Driver

Marios Pizzeria & Restaurant
08.2021 - Current

Valet Parking Supervisor

Solutions Valet
02.2021 - 08.2021

Event Coordinator/Event Planner

Above And Beyond Ent.
05.2020 - 02.2022

Photographer/Photo Editor

Scarmedia Inc. Video And Production
04.2020 - 04.2021

Photographer/Photo Editor

Scarmedia Inc. Video And Production
06.2019 - Current

Sales Associate

Modells Sporing Goods
03.2019 - 03.2020

Associate of Arts - Liberal Arts And Sciences

Nassau Community College

High School Diploma -

Farmingdale Senior High School

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Jordan Gomez