Jordan Green
Venedy ,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I was born and raised on a farm. The farm life has taught me several useful skills I use everyday. While working at G&J Ag I have gotten a lot of experience in the service and sales side of the business.
Overview
4
4
years of professional experience
Work History
Service Manager
G&j Ag
12.2023 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed scheduling and allocation of resources to optimize workflow and productivity.
- Trained staff on customer service protocols and operational procedures for consistency.
- Implemented process improvements that enhanced team performance and reduced response times.
- Resolved customer inquiries and complaints, fostering positive relationships and retention.
- Conducted performance evaluations to identify training needs and support staff development.
- Collaborated with management to develop strategic initiatives aimed at service enhancement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Also assisted in the sales department. Sold several items and created clients for the business
Insulation Helper
Martens Insulation
08.2021 - 12.2023
- Assisted in installation of insulation materials, ensuring adherence to safety protocols.
- Collaborated with team members to optimize insulation efficiency and quality control.
- Maintained tools and equipment, facilitating readiness for daily tasks.
- Supported project leads by organizing work areas and materials for installations.
Education
Associate of Science - Ag Mechanics
Rend Lake College
Ina, IL05-2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Trustworthy and honest
- Employee relations
- Outgoing and energetic
- Technical support
- Client retention strategies
- Upselling
- Sales support
- After-sales support
Timeline
Service Manager
G&j Ag
12.2023 - Current
Insulation Helper
Martens Insulation
08.2021 - 12.2023
Associate of Science - Ag Mechanics
Rend Lake College