Summary
Overview
Work History
Education
Skills
Certification
Opened and Operated 2 in newly built Buffalo Wild Wings in Daphne, AL and Navarre, FL
Timeline
Generic

Jordan Heskey

Biloxi,MS

Summary

Dynamic and results-driven professional with extensive experience at POTTERS WINGS LLC, excelling in production leadership and guest service. Proven track record in training and mentoring teams to enhance productivity and maintain quality control. Adept at managing operations and fostering strong customer relationships, ensuring a seamless and efficient service experience.

Reliable Server and Bartender with 7 years in the Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead

POTTERS WINGS LLC
02.2025 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Server / Bartender

POTTERS WINGS LLC
08.2018 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Geek Squad Consultation Agent

Best Buy, Geek Squad
11.2023 - 07.2024
  • Listened carefully to customers and explained complex insurance information simply and concisely.
  • Worked with multiple carriers and offered customers best insurance options for specific needs.
  • Built rapport quickly and persuaded customers to buy without applying pressure.
  • Responded to customer inquiries and requests regarding insurance, membership and financial products.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.

Education

Long Beach High School
Long Beach, MS
05-2016

Skills

  • Production leadership

  • Productivity monitoring

  • Crew coordination

  • Quality control

  • Employee training

  • Guest service

Certification

  • Bartending License - Cicerone Certified
  • ServeSafe License - Serving and Bartending

Opened and Operated 2 in newly built Buffalo Wild Wings in Daphne, AL and Navarre, FL

After being with the Buffalo Wild Wing franchise for a few years, my regional manager approached me about opening up new locations for him and the owners to facilitate training for new incoming employees, as well and help operate and run the management side of the business. It was a great opportunity to learn and experience more of the management side of things. Navarre, FL was the first location, with the most recent location being Daphne, AL teaching me all there was the learn about operating a fast-paced restaurant environment. This helped me go on to help operate and run the D'iberville and Flowood locations as well, where they had me executing similar job responsibilities.

Timeline

Shift Lead

POTTERS WINGS LLC
02.2025 - Current

Geek Squad Consultation Agent

Best Buy, Geek Squad
11.2023 - 07.2024

Server / Bartender

POTTERS WINGS LLC
08.2018 - Current

Long Beach High School

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