Jordan Haase
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CSR
Circle K
10.2022 - Current
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Drainage Crew Member
Clearwater Irrigation And Drainage
06.2022 - 10.2022
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Reviewed project details to specify correct materials and equipment for job sites.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Scheduled job assignments for staff to monitor progress and performance.
- Verified completed projects met approved time, quality, and cost estimates.
- Evaluated incoming materials for quality and amounts ordered.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
Crew Member
Dexters Flooring & Contracting
03.2020 - 06.2020
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Foreman
R&D Landscaping
03.2019 - 05.2019
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality, and cost estimates.
- Scheduled job assignments for staff to monitor progress and performance.
- Trained workers in proper methods, equipment operation and safety procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Education
High School Diploma -
DLD Sycamore
Albuquerque, NM05.2011
Skills
- Money Handling Abilities
- Service Upselling
- Customer Relations
- Problem-Solving Abilities
- Product Promotion
- Staff Training
- Critical Thinking
- Store Maintenance
Languages
Spanish
Native or Bilingual
Timeline
CSR
Circle K
10.2022 - Current
Drainage Crew Member
Clearwater Irrigation And Drainage
06.2022 - 10.2022
Crew Member
Dexters Flooring & Contracting
03.2020 - 06.2020
Foreman
R&D Landscaping
03.2019 - 05.2019
High School Diploma -
DLD Sycamore