Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Certification
Timeline
Generic

Jordan Hawn, CSW

Lakewood,OH

Summary

Entrepreneurial Project Manager with a proven track record of high productivity and efficient task completion. Expertise in customer service, account management, strategic planning, financial management, and team leadership. Strong communication and problem-solving skills drive seamless business operations and foster growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Project Manager

Fresh Fork Market
Cleveland, Ohio
07.2025 - Current
  • Lead operations and logistics for a CSA program, coordinating 500–1,000 weekly customer orders with accuracy and efficiency.
  • Partner with local farmers and food producers to source seasonal produce and specialty items, ensuring high-quality and sustainable offerings.
  • Oversee inventory management, including forecasting, product rotation, and waste reduction strategies.
  • Manage packing, distribution, and delivery schedules to optimize timeliness and customer satisfaction.
  • Analyze customer feedback and order trends to improve service quality, streamline operations, and boost retention.
  • Collaborate with cross-functional teams to develop marketing, community engagement, and education initiatives that promote local food systems.

Co-Owner and Account Manager

Mimosa House
Cleveland, OH
12.2022 - Current
  • Cultivated and managed high-level customer relationships to drive Airbnb bookings and enhance guest experiences, converting inquiries into confirmed reservations.
  • Leveraged data-driven marketing strategies and guest feedback to optimize operations and maximize revenue.
  • Successfully launched a rental property on Airbnb, achieving sixty 5-star ratings.

Managing Market Builder

Monat Global Inc.
Miami, FL
03.2019 - Current
  • Managed client relationships and coached teams to expand territory and increase product engagement, directly impacting sales and customer retention.
  • Utilized data-driven presentations and communication strategies to meet quarterly sales targets.
  • Implemented targeted marketing initiatives to promote company products and trends, generating customer loyalty and sales growth.

Sales Professional

Wine Trends Inc.
Independence, OH
01.2019 - 01.2021
  • Managed 50 high-value accounts, developing personalized sales strategies that strengthened customer relationships and expanded market share.
  • Acted as a trusted advisor to restaurant clients, providing insights to enhance wine sales and client experiences.
  • Designed and coordinated special events, collaborating with marketing and management teams to align with client goals and drive revenue growth.

Refinance Sales

Quicken Loans
Cleveland, OH
11.2017 - 11.2018
  • Consulted with clients on home refinancing, originating over $10 million in closed loans, and consistently meeting company goals.
  • Utilized consultative sales techniques to resolve customer concerns and achieve high customer satisfaction rates.

Assistant Restaurant Manager

Marble Room
Cleveland, OH
08.2017 - 11.2017
  • Consulted to train and develop a team of 50 staff members to ensure exceptional customer service and operational efficiency during the restaurant's opening.
  • Managed daily operations, ensuring smooth service delivery and achieving business objectives for customer satisfaction and sales growth.

Fine Dining Sales Associate

Superior Beverage Group
Solon, OH
04.2015 - 08.2017
  • Managed 100 client accounts driving fine wine sales, increasing customer engagement and product sales through consultative relationship-building strategies to grow market share.
  • Worked closely with restaurant clients to design tailored marketing initiatives and promotional strategies that supported their growth and retention.
  • Planned and executed marketing events, collaborating with clients to drive product exposure and sales growth.

Education

BA - International Relations and Sociology

Hobart And William Smith Colleges
Geneva, NY
05-2013

High School Diploma -

Hawken School
Chesterland, OH
05-2009

Skills

  • Account and property management
  • Project management
  • Customer relationship management
  • Sales training
  • Event coordination
  • Content strategy
  • Analytical thinking
  • Communication and presentation skills
  • Google Workspace proficiency
  • Apple software expertise
  • Microsoft Office proficiency
  • Operations management

Awards

  • Certified Specialist of Wine (CSW)
  • Airbnb Superhost & Guest Favorite
  • Global Leadership TESOL/TEFL

Personal Information

Title: ACCOUNT MANAGER

Certification

  • Certified Specialist of Wine (CSW)

Timeline

Project Manager

Fresh Fork Market
07.2025 - Current

Co-Owner and Account Manager

Mimosa House
12.2022 - Current

Managing Market Builder

Monat Global Inc.
03.2019 - Current

Sales Professional

Wine Trends Inc.
01.2019 - 01.2021

Refinance Sales

Quicken Loans
11.2017 - 11.2018

Assistant Restaurant Manager

Marble Room
08.2017 - 11.2017

Fine Dining Sales Associate

Superior Beverage Group
04.2015 - 08.2017

BA - International Relations and Sociology

Hobart And William Smith Colleges

High School Diploma -

Hawken School

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