Jordan Henson
Redmond,OR
Summary
Reliable professional with a versatile background in technical support. Known for exceptional attention to detail and strong time management skills, ready to enhance operational processes and deliver outstanding customer service.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Local Logistics
Bend, Oregon
09.2023 - Current
- Delivered packages efficiently to various locations within designated routes.
- Loaded and unloaded packages from the delivery vehicle with care and efficiency.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Composite Technician
Composite Approach
Redmond, Oregon
03.2023 - 09.2023
- Assembled composite materials using hand tools and specialized equipment.
- Collaborated with team members to streamline production processes effectively.
- Developed repair methods and processes for damaged composite parts.
- Created detailed documentation for all work performed in accordance with company policy and procedures.
Technical Support Representative
Consumer Cellular
Redmond, Oregon
01.2019 - 08.2021
- Provided troubleshooting support for mobile devices and services to customers.
- Resolved escalated customer service issues in a timely manner.
- Supported customers with online billing, access, and account issues.
- Documented all activities related to technical support including processes, updates, changes made.
Education
Associate of Science -
Central Oregon Community College
Bend, OR06-2017
High School Diploma -
Culver High School
Culver, OR04-2014
Skills
- Effective communication
- Problem solving
- Time management
- Valid Driver's license
- Customer interaction
- Troubleshooting techniques
- Customer account management
- Call center operations
- Account updating
References
References available upon request.
Timeline
Delivery Driver
Local Logistics
09.2023 - Current
Composite Technician
Composite Approach
03.2023 - 09.2023
Technical Support Representative
Consumer Cellular
01.2019 - 08.2021
Associate of Science -
Central Oregon Community College
High School Diploma -
Culver High School