Jordan Hill
Riverton,UT
Summary
Encouraging leader and analytical problem-solver with talents for collaboration, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Kneaders Bakery
09.2018 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Oversaw large scale catering orders for 100+ customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor of Arts - Media Arts
University of Utah
Salt Lake City, UT05-2024
Skills
- Sales monitoring
- Employee Performance Evaluations
- Task Delegation
- Product and service knowledge
- Operations Management
- Orientating and training
- Customer Relations
- Staff Management
- Adobe Creative Suite (Photoshop, Illustrator, Premiere)
- Microsoft Office expertise
Languages
French
Professional Working
Basque
Limited Working
Timeline
Assistant Manager
Kneaders Bakery
09.2018 - Current
Bachelor of Arts - Media Arts
University of Utah
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